Patents by Inventor Gwen L. Pearson

Gwen L. Pearson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method of providing a user interface for audio telecommunications systems
    Patent number: 6885733
    Abstract: A network method for using interactive voice response (IVR) for telecommunication. Voice menu options for a menu level with a voice menu hierarchy are played to a caller. Each menu option can be a voice segment that is audibly played to the caller. The IVR system receives control input in which a second plurality of menu options are received. The menu options in the second plurality are selected from any of the previously presented individual menu options. The selected menu options can be temporarily saved in a memory location in the IVR system. The IVR system can retrieve the selected menu options from the memory location. The second plurality of menu options for the menu level is played to the caller to give the caller control over which part or parts of the menu options are to be repeated.
    Type: Grant
    Filed: December 3, 2001
    Date of Patent: April 26, 2005
    Assignee: AT&T Corp.
    Inventors: Gwen L. Pearson, Benjamin L. Somberg
  • Method of providing a user interface for audio telecommunications systems
    Publication number: 20030103608
    Abstract: A network method for using interactive voice response (IVR) for telecommunication. Voice menu options for a menu level with a voice menu hierarchy are played to a caller. Each menu option can be a voice segment that is audibly played to the caller. The IVR system receives control input in which a second plurality of menu options are received. The menu options in the second plurality are selected from any of the previously presented individual menu options. The selected menu options can be temporarily saved in a memory location in the IVR system. The IVR system can retrieve the selected menu options from the memory location. The second plurality of menu options for the menu level is played to the caller to give the caller control over which part or parts of the menu options are to be repeated.
    Type: Application
    Filed: December 3, 2001
    Publication date: June 5, 2003
    Inventors: Gwen L. Pearson, Benjamin L. Somberg