Patents by Inventor Haggai Mark

Haggai Mark has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for remote web-based technical support
    Patent number: 8161386
    Abstract: A system provides task-oriented enhancement of a software application that allows for remote, Web-based, technical support. The system observes user-interactive elements in the software application. Based on the observed user-interactive elements, the system generates at least one task indication and at least one respective instruction indication associated with the software application. Generation of the indications may be done dynamically as the software application loads or executes. The system may be activated locally or remotely to provide technical support, or “coaching”, to a user. The system may also be used to generate documentation for the software application.
    Type: Grant
    Filed: September 4, 2002
    Date of Patent: April 17, 2012
    Assignee: Cisco Technology, Inc.
    Inventor: Haggai Mark