Abstract: In one embodiment, a method for detecting intent of a textual message for a business records process includes receiving a request message, extracting text and metadata from the request message, executing semantic queries to determine an intent of the request message, by, for each semantic query, where the semantic query specifies a machine learning language model to be used, what text and metadata from the message and textual prompt to provide to each machine learning language model, and a formatting template specifying how an expected answer from each machine learning language model should be formatted, providing some of the extracted text and metadata and a textual prompt to each machine learning language model as specified in the semantic query, receiving an answer from each machine learning language model that includes an indication of an intent classification, and performing a corresponding business action in response to the indicated intent classification.