Abstract: Communication system event handling systems and techniques are disclosed. A generic event handling agent is provided, and controls transfer of event information between an interface to an event information processing system and a plurality of component modules. Each component module is operable to collect event information from a respective type of component in a communication system. The component modules may be implemented in software, and configurable to collect event information by using particular functional elements to perform respective tasks in a workflow process. Event handling techniques and architectures according to embodiments of the invention can provide a flexible and scalable system with substantially reduced software code duplication in comparison with conventional techniques.