Abstract: An online expert system that can communicate software installation instructions to a remote node through the use of a generic installer executing on the remote node is provided. Embodiments of the online expert system can identify a set of installation instructions configured to install a software product on the remote node, execute the set of installation instructions, record results of the execution of the installation instructions, and, if an error is detected in the results, submit the results for analysis to determine whether a solution to the error is available and execute the solution, if any. Aspects of the online expert system provide for the executing of the installation instructions to include communicating installation-related information to the remote node over a network. Further aspects of the online expert system provide for executing a solution to an error to include communicating solution-related information to the remote node over the network.