Patents by Inventor Hans Harald Hinderer

Hans Harald Hinderer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Dispute management system and method
    Publication number: 20040267559
    Abstract: A dispute management system and method for managing the process of resolving disputes relating to billing for goods or services. The dispute management system may comprise a dispute case creator for creating a dispute case that organizes information relating to a dispute, an inbox making the dispute case available to a customer care employee and a dispute case object. The dispute management system may be connected to accounting systems through a financial interaction center so it may retrieve information relating to a dispute and make changes needed in the accounting systems when the dispute is resolved.
    Type: Application
    Filed: December 19, 2003
    Publication date: December 30, 2004
    Inventors: Hans Harald Hinderer, Kai Schwiebert, Philipp Kehrer, Dietmar Engelmann, Martin Molz, Dirk Scheller, Volker Schnuck, Stephan Wilhelm