Abstract: A tenant's clear text data in a multi-tenant storage system can be encrypted using the tenant's cryptographic key to produce encrypted yet compressible data (“cryptographic data”). The cryptographic data can be encrypted using a system cryptographic key that is managed by the multi-tenant storage system and then stored. Use of the system cryptographic key allows for subsequent maintenance activities such as deduplication and compression to be performed on data stored in the multi-tenant storage system without having to access any of the tenants' cryptographic keys.

Abstract: A multi-tenant storage system can store clear text data and associated clear text checksum received from a storage tenant using their associated cryptographic key (“cryptokey”). When the clear text data is compressible, cryptographic data (“cryptodata”) is generated from a concatenation of the clear text checksum and compressed clear text data using the cryptokey. A cryptographic checksum (“cryptochecksum”) is generated from the cryptodata. When the clear text data is uncompressible, cryptographic data (“cryptodata”) is generated by encrypting the clear text data using the cryptokey with an extra verification step to make sure the clear text checksum can be rebuilt during the read request. A cryptographic checksum (“cryptochecksum”) is generated from the cryptodata. The cryptodata and associated cryptochecksum are stored in the multi-tenant storage system, so that repairs to damaged cryptodata can be made using the associated cryptochecksum.

Abstract: Systems and methods for managing Software-as-a-Service (SaaS) provided by a virtual machine are described. The system may include a management application, and may receive a feature package from the virtual machine. The feature package may be associated with a function supported by the virtual machine. The system may integrate the feature package into the management application, and transmit a first command to the virtual machine for executing the function at the virtual machine. The first command may be generated by the management application based on the feature package.

Abstract: Systems and methods for managing Software-as-a-Service (SaaS) provided by a virtual machine are described. The system may include a management application, and may receive a feature package from the virtual machine. The feature package may be associated with a function supported by the virtual machine. The system may integrate the feature package into the management application, and transmit a first command to the virtual machine for executing the function at the virtual machine. The first command may be generated by the management application based on the feature package.

Abstract: Systems and methods for managing Software-as-a-Service (SaaS) provided by a virtual machine are described. The system may include a management application, and may receive a feature package from the virtual machine. The feature package may be associated with a function supported by the virtual machine. The system may integrate the feature package into the management application, and transmit a first command to the virtual machine for executing the function at the virtual machine. The first command may be generated by the management application based on the feature package.

Abstract: User quality of experience in a real time communication system is determined by analyzing endpoint performance metric reports correlated with performance factors of each endpoint in an endpoint profile for a more complete view of an audio/video quality of experience. Reports may include endpoint profile reports, which may be sent once at the beginning and then again only if an endpoint attribute changes; session reports, which include measured metric information and are sent at the conclusion of each session; and session interval reports, which also include metric information, but are sent during the session based on a period or a predefined threshold.

Abstract: Performance of endpoints, client devices and servers within a communication system, is monitored by collecting call quality data from each endpoint. The collected metric data is retrieved periodically from a database, categorized based on endpoint location and metric type, and compared to predefined thresholds for different endpoint types, metric categories, and call configurations. If an alert condition is met indicating a problem with quality of experience in the system, an alert is issued to an administrator.

Abstract: Performance of endpoints, client devices and servers within a communication system, is monitored by collecting call quality data from each endpoint. The collected metric data is retrieved periodically from a database, categorized based on endpoint location and metric type, and compared to predefined thresholds for different endpoint types, metric categories, and call configurations. If an alert condition is met indicating a problem with quality of experience in the system, an alert is issued to an administrator.

Abstract: User quality of experience in a real time communication system is determined by analyzing endpoint performance metric reports correlated with performance factors of each endpoint in an endpoint profile for a more complete view of an audio/video quality of experience. Reports may include endpoint profile reports, which may be sent once at the beginning and then again only if an endpoint attribute changes; session reports, which include measured metric information and are sent at the conclusion of each session; and session interval reports, which also include metric information, but are sent during the session based on a period or a predefined threshold.