Abstract: A method for optimizing customer support during the activation of an access control device or payment device of an access control system includes starting a pre-set timer when the access control or payment device is activated, and automatically establishing a communication between the customer and the staff support personnel over an intercom system or a video intercom system and activating a video connection whenever the pre-set timer expires and (1) the customer is still standing in front of the access control or payment device, (2) the customer's vehicle is still located in front of the access control or payment device, (3) the customer is still operating the device before completion of the transaction or interaction that was initiated when the timer was started, or (4) an n-times repetition of operator errors occurs in the operation of the access control or payment device where n is a pre-specified natural number ?2.

Abstract: A method for optimizing customer support during the activation of an access control device or payment device of an access control system includes starting a pre-set timer when the access control or payment device is activated, and automatically establishing a communication between the customer and the staff support personnel over an intercom system or a video intercom system and activating a video connection whenever the pre-set timer expires and (1) the customer is still standing in front of the access control or payment device, (2) the customer's vehicle is still located in front of the access control or payment device, (3) the customer is still operating the device before completion of the transaction or interaction that was initiated when the timer was started, or (4) an n-times repetition of operator errors occurs in the operation of the access control or payment device where n is a pre-specified natural number ?2.