Abstract: Method and system for authenticating and controlling access to customer data is disclosed. Initially, a mobile agent raises a login request and a customer raises an authentication request through a pre-installed mobile application available on agent device and customer device. The unique identification details of customer device and agent device are stored on the system. The system performs a location match between the customer device and agent device thereafter a session key is generated. The session key is sent in parts to the customer device and mobile devices wherein at the time of authentication of agent device, the system performs a location match, session key match and identification detail match.

Abstract: Systems and methods for dynamic allocation of mobile agents to attend to customer needs by scheduling appointments between customers and mobile agents, the system including a receiving module, a relationship module, a matching module, an assignment module and a calendar module. The receiving module is configured to extract customer needs from received customer requests and the relationship module is configured to extract the relationship scores with respect to customer raising customer requests and the matching module is configured to match customer needs with agent profiles to identify a mobile agent, the identified mobile agent is subjected to determination by assignment module configured to evaluate the appropriateness of identified mobile agent. The calendar module is configured to check availability of mobile agent by prompting the mobile agent to confirm the availability and receiving a conformation from mobile agent in response to prompting and scheduling an appointment of customer with mobile agent.

Abstract: Method and system for authenticating and controlling access to customer data is disclosed. Initially, a mobile agent raises a login request and a customer raises an authentication request through a pre-installed mobile application available on agent device and customer device. The unique identification details of customer device and agent device are stored on the system. The system performs a location match between the customer device and agent device thereafter a session key is generated. The session key is sent in parts to the customer device and mobile devices wherein at the time of authentication of agent device, the system performs a location match, session key match and identification detail match.