Patents by Inventor Hardy Berendt

Hardy Berendt has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Focused retrieval of selected data in a call center environment
    Patent number: 8068603
    Abstract: A method, program product and system for retrieving customer data in a call center environment, includes completing a connection between a customer and a call agent. It also includes searching a database for a customer account or a business agreement based on information provided by the customer to the call agent. It further includes searching the database optionally for a premises that is either dependent of the customer account or business agreement or that is independent of the customer account or business agreement. It still further includes determining a contract corresponding to the premises and the customer account or business agreement. It also includes a search process that is completely flexible regarding search criteria and sequence. It finally includes dealing with the customer to resolve an issue related to the contract.
    Type: Grant
    Filed: May 21, 2010
    Date of Patent: November 29, 2011
    Assignee: SAP AG
    Inventors: Peter Conrad, Hardy Berendt
  • FOCUSED RETRIEVAL OF SELECTED DATA IN A CALL CENTER ENVIRONMENT
    Publication number: 20100235268
    Abstract: A method, program product and system for retrieving customer data in a call center environment, includes completing a connection between a customer and a call agent. It also includes searching a database for a customer account or a business agreement based on information provided by the customer to the call agent. It further includes searching the database optionally for a premises that is either dependent of the customer account or business agreement or that is independent of the customer account or business agreement. It still further includes determining a contract corresponding to the premises and the customer account or business agreement. It also includes a search process that is completely flexible regarding search criteria and sequence. It finally includes dealing with the customer to resolve an issue related to the contract.
    Type: Application
    Filed: May 21, 2010
    Publication date: September 16, 2010
    Inventors: Peter Conrad, Hardy Berendt
  • Focused retrieval of selected data in a call center environment
    Patent number: 7724890
    Abstract: A method, program product and system for retrieving customer data in a call center environment, includes completing a connection between a customer and a call agent. It also includes searching a database for a customer account or a business agreement based on information provided by the customer to the call agent. It further includes searching the database optionally for a premises that is either dependent of the customer account or business agreement or that is independent of the customer account or business agreement. It still further includes determining a contract corresponding to the premises and the customer account or business agreement. It also includes a search process that is completely flexible regarding search criteria and sequence. It finally includes dealing with the customer to resolve an issue related to the contract.
    Type: Grant
    Filed: September 7, 2005
    Date of Patent: May 25, 2010
    Assignee: SAP AG
    Inventors: Peter Conrad, Hardy Berendt