Patents by Inventor Hariharan GANAPATHIRAMAN

Hariharan GANAPATHIRAMAN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Dynamic load-balance of multi-channel requests
    Patent number: 11669375
    Abstract: A multi-tenant load balancing system that includes artificial intelligence based algorithm to dynamically route requests from one or more channels to an agent best suited to process the request. The AI based algorithm routes the request based on company's business goals, agent attributes, and channel attributes. The AI based algorithm also predicts agent availability.
    Type: Grant
    Filed: February 20, 2020
    Date of Patent: June 6, 2023
    Assignee: Freshworks Inc.
    Inventors: Karthikeyan Marudhachalam, Rohit Agarwal, Hariharan Ganapathiraman, Abinaya K. Sarathi
  • DYNAMIC LOAD-BALANCE OF MULTI-CHANNEL REQUESTS
    Publication number: 20200233725
    Abstract: A multi-tenant load balancing system that includes artificial intelligence based algorithm to dynamically route requests from one or more channels to an agent best suited to process the request. The AI based algorithm routes the request based on company's business goals, agent attributes, and channel attributes. The AI based algorithm also predicts agent availability.
    Type: Application
    Filed: February 20, 2020
    Publication date: July 23, 2020
    Applicant: Freshworks Inc.
    Inventors: Karthikeyan MARUDHACHALAM, Rohit AGARWAL, Hariharan GANAPATHIRAMAN, Abinaya K. SARATHI