Patents by Inventor Harry Lamarque

Harry Lamarque has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Enhanced directory assistance system with enhanced peripheral call queuing and handling
    Publication number: 20070201677
    Abstract: A directory assistance system includes a plurality of call centers, each configured to handle a directory assistance request from a caller. An ICM/IVR edge queuing module has a first IVR module and second ICM module and is coupled to each of the call centers. The ICM/IVR edge queuing module receives an incoming call from a caller and obtains interactive responses pertinent to call center routing. The ICM module routes the call to one call center among the plurality of call centers based on a type of service requested by the caller as determined by the interactive responses received by the IVR module.
    Type: Application
    Filed: January 11, 2007
    Publication date: August 30, 2007
    Inventors: Michael Bates, Harry Lamarque, Faith McGary