Abstract: A specification of a condition to trigger detection of a specific issue of an information technology component is received. Computer usage data is collected via one or more computer agents on one or more clients. A portion of the computer usage data that satisfies the condition of the specific issue is identified. A prompt based on the portion of the computer usage data is determined. Using a generative machine learning model, a solution to the specific issue based on the prompt is generated.

Abstract: A communication channel with an agent installed on a client is activated. While the communication channel is active, usage data is collected via the agent, wherein the usage data characterizes usage regarding a plurality of different applications accessed via the client. The usage data is analyzed to determine metrics associated with the plurality of different applications. An interactive user interface dashboard providing the determined metrics is provided.

Abstract: An executable configuration is provided to an agent executing on a client device, wherein the agent is configured to execute the executable configuration and to collect metrics associated with the client device. User interface metadata is provided for an operating system tray application executing on the client device, wherein the user interface metadata indicates a plurality of different component functions. The plurality of different component functions includes a first component function to obtain, from the agent, at least a portion of the collected metrics, and to provide a first behavior on the operating system tray application. The plurality of different component functions also includes a second component function to obtain service data from a cloud service, and to provide a second behavior on the operating system tray application.