Patents by Inventor Harshit Kumar

Harshit Kumar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11409593
    Abstract: Methods, computer program products, and/or systems are provided that perform the following operations: in an information technology (IT) management system, grouping one or more ongoing service failure events into a service failure record; identifying a representative event for the service failure record; identifying one or more conversations that relate to the one or more ongoing service events; computing, using a similarity algorithm, feature similarity scores for respective conversations of the one or more conversations based, at least in part, on the features associated with the representative event and features associated with the respective conversations; linking a subset of the one or more conversations to the one or more ongoing service events in the service failure record based, at least in part, on the computed feature similarity scores; and providing the service failure record to a collaboration platform utilized in addressing the one or more ongoing service events.
    Type: Grant
    Filed: August 5, 2021
    Date of Patent: August 9, 2022
    Assignee: International Business Machines Corporation
    Inventors: Harshit Kumar, Raghav Batta, Jinho Hwang, Larisa Shwartz, Gargi B. Dasgupta, Prateeti Mohapatra, Amar Prakash Azad, Nikhil Verma, Ajay Gupta, Pooja Aggarwal, Jakub Krchák
  • Publication number: 20220244948
    Abstract: A method, system, and non-transitory processor-readable medium for optimizing lifecycle rule computer processing including: selecting a set of lifecycle rules to apply to interactions, finding a set of interactions satisfying criteria associated with the lifecycle rule; calculating an associated rule occupancy score based on the number of executed interactions associated with the rule, and executing the rule based on the rule occupancy score associated with the rule.
    Type: Application
    Filed: February 1, 2021
    Publication date: August 4, 2022
    Applicant: InContact Inc.
    Inventors: Harshit Kumar Sharma, Abhishek Pandey, Darshan Ambhaikar
  • Publication number: 20220247420
    Abstract: In described examples, a circuit includes a calibration engine. The calibration engine generates multiple input codes. A digital to analog converter (DAC) is coupled to the calibration engine, and generates a first calibration signal in response to a first input code of the multiple input codes. An analog to digital converter (ADC) is coupled to the DAC, and generates multiple raw codes responsive to the first calibration signal. A storage circuit is coupled to the ADC and stores a first output code corresponding to the first input code. The first output code is obtained using the multiple raw codes generated by the ADC.
    Type: Application
    Filed: September 7, 2021
    Publication date: August 4, 2022
    Inventors: Narasimhan Rajagopal, Eeshan Miglani, Chirag Chandrahas Shetty, Neeraj Shrivastava, Shagun Dusad, Srinivas Kumar Reddy Naru, Nithin Gopinath, Charls Babu, Shivam Srivastava, Viswanathan Nagarajan, Jagannathan Venkataraman, Harshit Moondra, Prasanth K, Visvesvaraya Appala Pentakota
  • Patent number: 11403335
    Abstract: A computerized-method for determining a storage class of a media file is provided herein. The computerized-method includes: (i) aggregating data from the plurality of data sources; (ii) operating a pre-built machine learning File Access Frequency Score (FAFS) model to calculate an accessibility score for a media file; (iii) sending the media file to archive storage when the accessibility score is below a preconfigured threshold; (iv) calculating Predicted Active Lifetime Span (PALS) score of the media file, when the accessibility score is above the preconfigured threshold; (v) repeating the calculating of the PALS score of the media file every preconfigured period of time, when the media file is in active storage, until the calculated PALS score of the media file is lower than or equals zero; and (vi) sending the media file to the archive storage.
    Type: Grant
    Filed: October 1, 2020
    Date of Patent: August 2, 2022
    Assignee: INCONTACT INC.
    Inventors: Sharma Harshit Kumar, Yenpure Abhijit Prakash, Karthik Narayanan Srinivasan
  • Publication number: 20220230090
    Abstract: Systems, computer-implemented methods, and computer program products to facilitate proactive operational risk assessment of a proposed change in a computing environment are provided. According to an embodiment, a system can comprise a processor that executes computer executable components stored in memory. The computer executable components can comprise an extraction component that identifies change events in historic operational data that induced one or more incidents in a computing environment. The computer executable components further comprise an assessment component that employs a model to assign a change risk assessment score to a defined change in the computing environment based on the change events.
    Type: Application
    Filed: January 15, 2021
    Publication date: July 21, 2022
    Inventors: Raghav Batta, Michael Elton Nidd, Larisa Shwartz, Jinho Hwang, Harshit Kumar
  • Patent number: 11386382
    Abstract: A computerized-method for calculating an After-Call-Work (ACW) factor of an interaction in a contact center, by which a related recording may be filtered for evaluation is provided herein. The method includes an After-Call-Work (ACW) factor calculation module. The operating of the ACW factor calculation module includes: (i) receiving agent recording of the interaction; (ii) aggregating data fields associated with: (a) the interaction; and (b) the customer; (iii) retrieving ACW time of the interaction; (iv) forwarding the aggregated data fields to a machine learning model; (v) operating the machine learning model to calculate a predicted ACW time, based on the aggregated data fields; (vi) calculating an ACW factor based on the received time of ACW and the calculated predicted ACW time; and (vii) sending the calculated ACW factor to a platform by which the platform is preconfigured to distribute the interaction for evaluation, based on the ACW factor.
    Type: Grant
    Filed: December 17, 2020
    Date of Patent: July 12, 2022
    Assignee: NICE LTD
    Inventors: Salil Dhawan, Harshit Kumar Sharma, Rahul Vyas
  • Publication number: 20220207457
    Abstract: A computerized-method for gauging agent's self-assessment effectiveness, is provided herein. The computerized-method includes for each interaction (i) operating a Self-assessment Consolidation module to calculate a confidence-interval for each data-point of one or more preconfigured data-points, and (ii) operating a Self-assessment Divergence Determinant (SDD) module. The operating of the SDD includes: retrieving one or more data-points of the interaction; for each data-point retrieving the confidence interval; setting a divergence-indicator as zero, when the data point is within the confidence-interval; setting the divergence-indicator as a subtraction of the data point from the calculated lower-bound, when the data-point is lower than the lower-bound of the confidence-interval; and setting the divergence-indicator as a subtraction of the calculated upper-bound from the data-point, when the data-point is greater than the upper-bound of the confidence-interval.
    Type: Application
    Filed: December 29, 2020
    Publication date: June 30, 2022
    Inventors: Harshit Kumar SHARMA, Salil DHAWAN, Rahul VYAS
  • Publication number: 20220198364
    Abstract: A computerized-method for calculating an After-Call-Work (ACW) factor of an interaction in a contact center, by which a related recording may be filtered for evaluation is provided herein. The method includes an After-Call-Work (ACW) factor calculation module. The operating of the ACW factor calculation module includes: (i) receiving agent recording of the interaction; (ii) aggregating data fields associated with: (a) the interaction; and (b) the customer; (iii) retrieving ACW time of the interaction; (iv) forwarding the aggregated data fields to a machine learning model; (v) operating the machine learning model to calculate a predicted ACW time, based on the aggregated data fields; (vi) calculating an ACW factor based on the received time of ACW and the calculated predicted ACW time; and (vii) sending the calculated ACW factor to a platform by which the platform is preconfigured to distribute the interaction for evaluation, based on the ACW factor.
    Type: Application
    Filed: December 17, 2020
    Publication date: June 23, 2022
    Inventors: Salil DHAWAN, Harshit Kumar Sharma, Rahul Vyas
  • Publication number: 20220188522
    Abstract: A computer-implemented method gathers a set of previously filed applications, performs intent identification on the set, clusters applications in the set based on identified common intents, receives input from user and identifying intent of the input, matches the input to a cluster based on a common intent, and generates a new application based on the input using filed applications in a cluster having a common intent between the cluster and the input.
    Type: Application
    Filed: December 15, 2020
    Publication date: June 16, 2022
    Inventors: Ajay Gupta, Arvind Agarwal, Harshit Kumar, Balaji Viswanathan
  • Publication number: 20220150104
    Abstract: A system may monitor transaction data pertaining to a plurality of transaction types received by a network order fulfillment system. The system may classify the transaction data into a plurality of alarm types based on pre-defined impact of an alarm type to a given transaction type. The system may analyze a plurality of performance parameters influencing a performance of the network order fulfillment system, and identify a performance parameter exhibiting an anomaly based on historical data, a current status of the plurality of the performance parameters and a predefined prediction model. The system may ascertain whether the identified performance parameter negatively impacts the performance of the network order fulfillment system, based on evaluation rules. The system may proactively implement a remediation action to remediate a potential fault caused by the identified performance parameter when the identified performance parameter negatively impacts the performance of the network order fulfillment system.
    Type: Application
    Filed: November 10, 2020
    Publication date: May 12, 2022
    Applicant: ACCENTURE GLOBAL SOLUTIONS LIMITED
    Inventors: Mahesh Kumar MOHAN, Madan KUMAR, Harshit KUMAR
  • Publication number: 20220107974
    Abstract: A computerized-method for determining a storage class of a media file is provided herein. The computerized-method includes: (i) aggregating data from the plurality of data sources; (ii) operating a pre-built machine learning File Access Frequency Score (FAFS) model to calculate an accessibility score for a media file; (iii) sending the media file to archive storage when the accessibility score is below a preconfigured threshold; (iv) calculating Predicted Active Lifetime Span (PALS) score of the media file, when the accessibility score is above the preconfigured threshold; (v) repeating the calculating of the PALS score of the media file every preconfigured period of time, when the media file is in active storage, until the calculated PALS score of the media file is lower than or equals zero; and (vi) sending the media file to the archive storage.
    Type: Application
    Filed: October 1, 2020
    Publication date: April 7, 2022
    Inventors: Sharma Harshit KUMAR, Yenpure Abhijit PRAKASH, Karthik Narayanan Srinivasan
  • Publication number: 20220075936
    Abstract: Methods, systems, and computer program products for mining multi-party collaboration platforms to create triaging trees and playbooks are provided herein. A computer-implemented method includes obtaining, from a multi-user platform, conversations related to at least one technical issue; generating a plurality of triaging trees by analyzing the conversations, wherein each of the triaging trees stores information corresponding to temporal sequences of steps related to diagnosing and resolving said at least one technical issue; and deriving a playbook for resolving said at least one technical issue at least in part by combining two or more of the plurality of triaging trees.
    Type: Application
    Filed: September 10, 2020
    Publication date: March 10, 2022
    Inventors: Amitkumar Manoharrao Paradkar, Amar P. Azad, Ajay Gupta, Suranjana Samanta, Prateeti Mohapatra, Harshit Kumar, Eyal Shnarch
  • Publication number: 20210383077
    Abstract: Methods, systems, and computer program products for generating dialog system workspaces are provided herein. A computer-implemented method includes obtaining (i) a set of policy documents and (ii) a set of initial questions; identifying at least one of the policy documents in the set of policy documents that is relevant to answering a given one of the initial questions in the set of initial questions; generating, based at least in part on an analysis of said identified policy document, (i) at least one follow-up question to said given initial question and (ii) two or more candidate answers to said at least one follow-up question; generating a dialog tree comprising at least (i) a parent node corresponding to the at least one follow-up question and (ii) child nodes corresponding to the two or more candidate answers; translating the dialog tree into a dialog workspace; and deploying the dialog workspace in an intelligent dialog system.
    Type: Application
    Filed: June 4, 2020
    Publication date: December 9, 2021
    Inventors: Danish Contractor, Nikhil Verma, Harshit Kumar, Sachindra Joshi
  • Patent number: 11190504
    Abstract: A computer server controls access to a hosted service using digital certificates that are requested from each client attempting to access the service. When a particular client accesses the hosted service, the host service requests a digital certificate from the particular client and issues a challenge message. The particular client signs the challenge message and provides a client digital certificate to the hosted service. The hosted service confirms that the signature on the challenge message matches the client digital certificate, and that the client digital certificate is signed by a trusted entity. Trusted entities are defined by an administrator by uploading, to the hosted service, one or more trusted digital certificates associated with a trusted entities. Using the trusted digital certificates, the hosted service confirms that the digital certificate provided by the particular client is signed by at least one of the trusted entities.
    Type: Grant
    Filed: May 17, 2017
    Date of Patent: November 30, 2021
    Assignee: Amazon Technologies, Inc.
    Inventors: Malcolm Russell Ah Kun, Uday Bheema, Ankur Goyal, Chao Li, Alexey A. Nikitin, Himesh Pandya, Prasanna Subash, Zhenghong Sun, Nathan Bartholomew Thomas, Harshit Kumar Tiwari, Venkatesh Velaga, Lihao Wang, Brian Scott Waters, Jeffery David Wells, Anand Krishnamoorthy
  • Publication number: 20210364096
    Abstract: A new and innovative high-pressure priming valve is provided for use in high-pressure fluid systems that require a high level of fluid purity. The priming valve includes at least three ports, some of which are angled. The priming valve also includes a needle that variably blocks and unblocks a pathway to one of the ports between normal operation and a priming operation, respectively. The priming valve includes a sealing insert positioned below a stack of washers that maintain the needle's alignment in response to high fluid pressures exerted on the needle. The sealing insert helps prevent fluid from contacting the stack of washers, which helps prevent biological growth within the valve. The angled ports help facilitate priming valve drainage to further help prevent biological growth. By helping prevent biological growth, the sealing insert helps prevent fluid contamination and enables the priming valve to be utilized for high-purity fluid applications.
    Type: Application
    Filed: May 21, 2021
    Publication date: November 25, 2021
    Applicant: MICROFLUIDICS INTERNATIONAL CORPORATION
    Inventors: Rachel OTTE, Ahmad SHEHATA, Jocemar RAMINA, Marco CATALANI, David HARNEY, John Michael BERNARD, Michael RATIGAN, Harshit Kumar PATEL
  • Publication number: 20210304042
    Abstract: Methods, systems, and computer program products for data filtering with fuzzy attribute association are provided herein. A computer-implemented method includes obtaining one or more rules, specified by an expert, that define a partial ranking of a plurality of fuzzy pairings between (i) a plurality of item attributes for items in a data catalog and (ii) a plurality of user attributes related to said items; generating an interactive session with the expert to resolve one or more ambiguities in the one or more rules; and deriving a scoring function based at least in part on (i) the one or more rules and (ii) the resolved one or more ambiguities, wherein the scoring function generates a comparative score between any two items of said data catalog for a given one of the users associated with the plurality of attributes.
    Type: Application
    Filed: March 26, 2020
    Publication date: September 30, 2021
    Inventors: Sumanta Mukherjee, Ashok Pon Kumar Sree Prakash, Vijay Ekambaram, Surya Shravan Kumar Sajja, Krishnasuri Narayanam, Harshit Kumar, Amith Singhee
  • Publication number: 20210294969
    Abstract: One embodiment provides a method, including: obtaining a plurality of previously submitted application documents, wherein each of the previously submitted application documents comprises information provided by a user who initiated a given previously submitted application document; clustering the plurality of previously submitted application documents into clusters of application documents based upon topics of the previously submitted application documents; selecting a representative application document; identifying entities contained within a given representative application document, wherein each of the entities corresponds to information to be entered into a new application document created from the given representative application document; and engaging in a dialogue with a user to create the new application document utilizing a similar representative application document to request information from the user, wherein the similar representative application document comprises a representative application d
    Type: Application
    Filed: March 19, 2020
    Publication date: September 23, 2021
    Inventors: Balaji Viswanathan, Ajay Gupta, Harshit Kumar, Arvind Agarwal
  • Patent number: 10936801
    Abstract: A form compliance manager configured to create a policy graph corresponding to an electronic image of an offline form and a corresponding instruction set. The form compliance manager further configured to generate an electronically fillable form corresponding to the offline form and including at least a first context cue for a first field in the electronically fillable form. The first context cue can be based on a subgraph of the policy graph associated with the first field, and the subgraph can include field completion information for the first field, field value information for the first field, and field format information for the first field. The electronically fillable form configured to present the first context cue in response to selection of the first field.
    Type: Grant
    Filed: March 25, 2019
    Date of Patent: March 2, 2021
    Assignee: International Business Machines Corporation
    Inventors: Harshit Kumar, Arvind Agarwal, Ajay Gupta
  • Publication number: 20200311192
    Abstract: A form compliance manager configured to create a policy graph corresponding to an electronic image of an offline form and a corresponding instruction set. The form compliance manager further configured to generate an electronically fillable form corresponding to the offline form and including at least a first context cue for a first field in the electronically fillable form. The first context cue can be based on a subgraph of the policy graph associated with the first field, and the subgraph can include field completion information for the first field, field value information for the first field, and field format information for the first field. The electronically fillable form configured to present the first context cue in response to selection of the first field.
    Type: Application
    Filed: March 25, 2019
    Publication date: October 1, 2020
    Inventors: Harshit Kumar, Arvind Agarwal, Ajay Gupta
  • Patent number: 10560536
    Abstract: A method for simplifying user interactions with decision tree dialog managers is provided. The method may include receiving from a client computer, by a server computer, a user input. The server computer may identify one or more candidate nodes of a decision tree corresponding to the received user input. An entropy value may be calculated by the server computer for each of the identified candidate nodes. The server computer may then select a current node from among the candidate nodes, whereby the selected current node has a lowest calculated entropy value. A prompt associated with the selected current node may be transmitted to the user by the server computer.
    Type: Grant
    Filed: August 24, 2016
    Date of Patent: February 11, 2020
    Assignee: International Business Machines Corporation
    Inventors: Sachindra Joshi, Harshit Kumar, David Nahamoo