Abstract: A method and software comprising two processes or steps into a simple automated program for end users enabling anyone to repair disabled, badly infected and slow computers. Step 1 is the Low Level Repair Process which uses its own boot environment to perform backup, restore and reset conditions to known good states as well as repair startup, boot, hardware, connectivity, hard drive, driver, Operating System, Software, file and component repairs. Step 2 is the Threat Removal and System Repair Process that incorporates a program to provide effective Threat(s) disabling and removal utilizing process and methods sequencing multiple software products and Tools in an automated manor that can run and control any Software or Tool providing flexibility to add or replace or change sequencing or frequency of same as Threats evolve.

Abstract: A method and apparatus for online diagnosis and repair of computer hardware and software are provided. A client application and executable program scripts are downloaded to a computer (108) to be diagnosed. The client application executes the scripts and returns information obtained as a result of executing those scripts to a server (104). The server (104) then applies a rule based analysis to the returned information and provides a disposition to the computer (108) to be diagnosed. The disposition may include information regarding a potential remedy for the detected problems, or may include provisions to automatically effect a repair. In one embodiment, the client computer (108) is directed to the exact universal resource location at which information or a file needed to effect a repair can be found.