Patents by Inventor Hasan Hicsasmaz

Hasan Hicsasmaz has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for processing support messages relating to services associated with payment systems
    Patent number: 10949860
    Abstract: Systems and methods are provided for scoring support messages from users indicative of the likelihood of escalation of the messages, upon which the messages may be prioritized. One exemplary method includes receiving, from a user, a support message related to a payment service provider and generating an escalation score for the support message based on a temporal factor associated with a duration associated with the support message, a source factor for the support message, and a text content factor of the support message. The exemplary method further includes identifying a likelihood of escalation of the support message based on the escalation score, whereby a support representative assigned to the support message is able to prioritize the support message over at least one other support message based on the likelihood of escalation for the support message.
    Type: Grant
    Filed: November 16, 2016
    Date of Patent: March 16, 2021
    Assignee: MASTERCARD INTERNATIONAL INCORPORATED
    Inventors: Xiaoying Zhang, Ravi Santosh Arvapally, Hasan Hicsasmaz
  • Systems and Methods for Processing Support Messages Relating to Services Associated With Payment Systems
    Publication number: 20180137516
    Abstract: Systems and methods are provided for scoring support messages from users indicative of the likelihood of escalation of the messages, upon which the messages may be prioritized. One exemplary method includes receiving, from a user, a support message related to a payment service provider and generating an escalation score for the support message based on a temporal factor associated with a duration associated with the support message, a source factor for the support message, and a text content factor of the support message. The exemplary method further includes identifying a likelihood of escalation of the support message based on the escalation score, whereby a support representative assigned to the support message is able to prioritize the support message over at least one other support message based on the likelihood of escalation for the support message.
    Type: Application
    Filed: November 16, 2016
    Publication date: May 17, 2018
    Inventors: Xiaoying Zhang, Ravi Santosh Arvapally, Hasan Hicsasmaz