Abstract: There is provided an information service system, an information service method, and an information service program, the information service system comprising an interactive system 31 that implements an interactive control apparatus 3103 for providing information or executing processing according to an interactive script in response to a request that has been made by a service user through voice or push button operation; an interactive log management apparatus 32 that manages an interactive log related to the usage of the interactive system 31; and a call charge burden ratio calculation apparatus 33 that calculates the ratio of the burden of call charges associated with the telephone information service between an information service provider and service user based on the interactive log managed by the interactive log management apparatus and call charges information associated with a use of the interactive system.

Abstract: Using a mobile terminal while moving, a user has a voice conversation with a security terminal provided by a security service provider. This conversation creates a situation in which it is possible to immediately send an alarm if an emergency occurs, thus repelling assaulters or abductors lurking near the user. The mobile terminal is provided with GPS or the like, and position information of the mobile terminal is sent to the security terminal. The security service provider takes advertisements from advertisers selling goods or services, and prepares conversation scenarios that are the content of the conversations for automatic response based on those advertisements. The security terminal firstly provides the user with a voice conversation partner proxy service based on the conversation scenarios and secondly detects emergencies by detecting emergency messages from the mobile terminal or detecting the interruption of the conversation.

Abstract: There is provided a voice Interactive system for inputting user's voice information, conducting voice recognition with respect to the voice information, analyzing the contents of the voice information, controlling a transmission path of the voice information in accordance with the contents of the voice information, outputting a synthesized voice, extracting the contents of a response corresponding to the voice information by referring to a knowledge database, and creating the synthesized voice in accordance with the contents of a response, wherein in the case where it is monitored at all times whether or not use's interaction is being smoothly conducted, and when it is determined that the user's interaction is not being smoothly conducted, a third-party user is allowed to participate,as a helper, in the users interaction.

Abstract: There is provided an information service system, an information service method, and an information service program, the information service system comprising an interactive system 31 that implements an interactive control apparatus 3103 for providing information or executing processing according to an interactive script in response to a request that has been made by a service user through voice or push button operation; an interactive log management apparatus 32 that manages an interactive log related to the usage of the interactive system 31; and a call charge burden ratio calculation apparatus 33 that calculates the ratio of the burden of call charges associated with the telephone information service between an information service provider and service user based on the interactive log managed by the interactive log management apparatus and call charges information associated with a use of the interactive system.

Abstract: Using a mobile terminal while moving, a user has a voice conversation with a security terminal provided by a security service provider. This conversation creates a situation in which it is possible to immediately send an alarm if an emergency occurs, thus repelling assaulters or abductors lurking near the user. The mobile terminal is provided with GPS or the like, and position information of the mobile terminal is sent to the security terminal. The security service provider takes advertisements from advertisers selling goods or services, and prepares conversation scenarios that are the content of the conversations for automatic response based on those advertisements. The security terminal firstly provides the user with a voice conversation partner proxy service based on the conversation scenarios and secondly detects emergencies by detecting emergency messages from the mobile terminal or detecting the interruption of the conversation.

Abstract: In accordance with the present invention, there is provided a speech dialogue system having a speech recognition unit, a synthetic utterance generating unit, and a sub-sound generating unit. A speech uttered by a user is input into the speech recognition unit and analyzed, and resultant information is obtained. The synthetic utterance generating unit generates a system utterance based on the resultant information. The sub-sound generating unit generates a sub-sound which notifies the user whether the speech dialogue is in the state being able to accept the speech uttered by the user or not. As the user can know the state of the system by the sub-sound continuously radiated from a loudspeaker, the user can easily catch the timing to speak. By the sub-sound, a dialogue between the user and the speech dialogue system is smoothly promoted.

Abstract: There is provided a voice interactive system for inputting user's voice information, conducting voice recognition with respect to the voice information, analyzing the contents of the voice information, controlling a transmission path of the voice information in accordance with the contents of the voice information, outputting a synthesized voice, extracting the contents of a response corresponding to the voice information by referring to a knowledge database, and creating the synthesized voice in accordance with the contents of a response, wherein in the case where it is monitored at all times whether or not user's interaction is being smoothly conducted, and it is determined that user's interaction is not being smoothly conducted, a third-party user is allowed to participate in user's interaction as a helper.