Abstract: In an aspect, a method of event prediction using a predictive process is presented. The method includes receiving, at a computing device, a digital request from an order management system of an entity. The method includes obtaining, by the computing device, at least a property of the digital request, wherein the property includes a time to complete the digital request. The method includes inputting, by the computing device, the property into the predictive process. The predictive process utilizes an extreme gradient boosting function and is trained to input properties and output prediction events through at least an iteration of a training phase of the extreme gradient boosting function. The method includes generating, from the predictive process, a prediction event including a period of time. The prediction event is indicative of a time to complete the digital request.