Patents by Inventor Hee Chul Kwak

Hee Chul Kwak has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer relationship management system and operation method thereof
    Patent number: 6981000
    Abstract: Disclosed is a customer relationship management system and operation method thereof that enables a technician to seize the customer's satisfaction and sensitivity with respect to respective service providers, perform reception of the corresponding customer based on the seized information, register the seized information in a database, and perform a service using a proper reception for the corresponding customer after confirming the sensitivity of the customer. According to the customer relationship management system and operation method, the customer can directly select the technician, and thus remove the uneasy feeling caused by a strange visitor. Also, by confirming again the customer's satisfaction with the service after completion of the service providing, the reliability of the service with respect to the customer is improved.
    Type: Grant
    Filed: June 29, 2001
    Date of Patent: December 27, 2005
    Assignee: LG Electronics Inc.
    Inventors: Sang Kap Park, Young Pyo Bae, Jeong Yeol Park, Jeong Ha Kim, Seong Nam An, Sung Guen Kang, Min Sook Han, Pan Ju Kim, Chang Won Kang, Hee Chul Kwak, Yoon Woo Choi, Yeong Seok Jo, Sun Joo Kim, Jin Seok Oh
  • Customer relationship management system and operation method thereof
    Publication number: 20020010705
    Abstract: Disclosed is a customer relationship management system and operation method thereof that enables a technician to seize the customer's satisfaction and sensitivity with respect to respective service providers, perform reception of the corresponding customer based on the seized information, register the seized information in a database, and perform a service using a proper reception for the corresponding customer after confirming the sensitivity of the customer. According to the customer relationship management system and operation method, the customer can directly select the technician, and thus remove the uneasy feeling caused by a strange visitor. Also, by confirming again the customer's satisfaction with the service after completion of the service providing, the reliability of the service with respect to the customer is improved.
    Type: Application
    Filed: June 29, 2001
    Publication date: January 24, 2002
    Applicant: LG Electronics Inc.
    Inventors: Sang Kap Park, Young Pyo Bae, Jeong Yeol Park, Jeong Ha Kim, Seong Nam An, Sung Guen Kang, Min Sook Han, Pan Ju Kim, Chang Won Kang, Hee Chul Kwak, Yoon Woo Choi, Yeong Seok Jo, Sun Joo Kim, Jin Seok Oh