Abstract: Embodiments include a system, method, and a computer program product for installing operating data on a device. For example, the method may include searching a plurality of channels to locate a message on an active channel for the device, the message being transmitted on each of the plurality of channels; in response to locating the message, analyzing the message to determine a second channel from among the plurality of channels for downloading the operating data for the device, the second channel being different than the first channel; in response to determining the second channel, tuning the device to the second channel; downloading, via the second channel, the operating data for the device; and installing the operating data on the device.

Abstract: A remote control device testing environment evaluates operational performance of physical implementations of remote control devices. This operational performance of the physical implementations of the remote control devices allows the integrated circuits of the remote control devices as well as integrated circuit interfaces electrically coupling these integrated circuits to each other to be evaluated. Additionally, the interconnection, such as electrical coupling to provide an example, between these integrated circuits and/or the integrated circuit interfaces can be evaluated which otherwise would not be evaluated by software simulation alone. Moreover, the evaluating of this operational performance of the physical implementations of the remote control devices allows these remote control devices to be in evaluated in a real world environment with exposure to various environmental factors, such as temperature, humidity, and/or electromagnetic interference to provide some examples.

Abstract: A method, system, and computer program product to provide a synthetic device ID for a device is provided herein. The method includes receiving a request from the device to obtain a service from a vendor, where the device is associated with an internal device ID. The method further includes generating the synthetic device ID for the device and associating the device, the internal device ID, the vendor, and the synthetic device ID. The method also includes transmitting the synthetic device ID to the vendor, and internally tracking the request based on the association.

Abstract: The present disclosure describes a point-to-multipoint communication system having a service provider system and one or more subscriber devices. The one or more subscriber devices include multiple physical layer (PHY) devices that can be used for upstream direction and/or downstream direction transfer of information to and/or from the service provider system. The one or more subscriber devices receive subscriber device configuration information from the service provider system indicating which of these multiple PHY devices are to be used for the upstream direction and/or the downstream direction transfer of the information to and/or from the service provider system. In some situations, the subscriber device configuration information identifies various types of information, such as video, audio, and/or data to provide some examples, to be transferred in the upstream direction and/or the downstream direction and/or one or more PHY devices to be used for transferring the various types of information.

Abstract: Embodiments include a system and method for a real-time distributed Transport Stream (TS) analysis that utilizes many parts of an available network to concurrently monitor TSs across a geographic region. Embodiments include the selection of a profile for each combination of a TS and a collection point where the profile includes one or more sets of acceptable transmission values or ranges associated with the combination. The profile may include for example, program service information tables, service information, TS transmission parameters, and/or general TS quality index analysis rules. Embodiments include real-time concurrent monitoring and analysis of multiple TSs from collection points distributed throughout the geographic region. As services associated with the TSs at different collection points evolve, the respective profiles and rules adapt accordingly to maintain the quality of service and performance associated with respective TS and collection point combinations.

Abstract: The present disclosure describes a communication environment having a service provider server that receives an audio command from a display control device within the communication environment. The service provider server can translate this audio command into an electrical command for controlling the display device. The service provider server autonomously performs a specifically tailored search of a catalog of command words and/or phrases for the audio command to translate the audio command to the electrical command. This specifically tailored search can include one or more searching routines having various degrees of complexity. The most simplistic searching routine from among these searching routines represents a textual search to identify one or more command words and/or phrases from the catalog of command words and/or phrases that match the audio command.

Abstract: Disclosed herein are system, method, and computer program product embodiments for collecting and analyzing data from customer premise equipment (CPEs) in a broadcasting network. An embodiment operates by a headend device establishing a first set of connections to a set of CPE devices, transmitting a set of CPE data collection instructions to each CPE device, and then terminating the first set of connections. Subsequently, the embodiment operates by the headend device establishing a second set of connections to the set of CPE devices and receiving, from a subset of the set of CPE devices, a set of CPE data packages generated based on set of CPE data collection instructions. The embodiment further operates by the headend device generating a CPE dataset based on the set of CPE data packages and determining a set of CPE diagnostic data for one or more CPE devices based on the CPE dataset.

Abstract: Embodiments include a system, method, and a computer program product for installing operating data on a device. For example, the method may include searching a plurality of channels to locate a message on an active channel for the device, the message being transmitted on each of the plurality of channels; in response to locating the message, analyzing the message to determine a second channel from among the plurality of channels for downloading the operating data for the device, the second channel being different than the first channel; in response to determining the second channel, tuning the device to the second channel; downloading, via the second channel, the operating data for the device; and installing the operating data on the device.

Abstract: A remote control device testing environment evaluates operational performance of physical implementations of remote control devices. This operational performance of the physical implementations of the remote control devices allows the integrated circuits of the remote control devices as well as integrated circuit interfaces electrically coupling these integrated circuits to each other to be evaluated. Additionally, the interconnection, such as electrical coupling to provide an example, between these integrated circuits and/or the integrated circuit interfaces can be evaluated which otherwise would not be evaluated by software simulation alone. Moreover, the evaluating of this operational performance of the physical implementations of the remote control devices allows these remote control devices to be in evaluated in a real world environment with exposure to various environmental factors, such as temperature, humidity, and/or electromagnetic interference to provide some examples.

Abstract: Embodiments include a system and method for a real-time distributed Transport Stream (TS) analysis that utilizes many parts of an available network to concurrently monitor TSs across a geographic region. Embodiments include the selection of a profile for each combination of a TS and a collection point where the profile includes one or more sets of acceptable transmission values or ranges associated with the combination. The profile may include for example, program service information tables, service information, TS transmission parameters, and/or general TS quality index analysis rules. Embodiments include real-time concurrent monitoring and analysis of multiple TSs from collection points distributed throughout the geographic region. As services associated with the TSs at different collection points evolve, the respective profiles and rules adapt accordingly to maintain the quality of service and performance associated with respective TS and collection point combinations.

Abstract: The present disclosure describes a point-to-multipoint communication system having a service provider system and one or more subscriber devices. The one or more subscriber devices include multiple physical layer (PHY) devices that can be used for upstream direction and/or downstream direction transfer of information to and/or from the service provider system. The one or more subscriber devices receive subscriber device configuration information from the service provider system indicating which of these multiple PHY devices are to be used for the upstream direction and/or the downstream direction transfer of the information to and/or from the service provider system. In some situations, the subscriber device configuration information identifies various types of information, such as video, audio, and/or data to provide some examples, to be transferred in the upstream direction and/or the downstream direction and/or one or more PHY devices to be used for transferring the various types of information.

Abstract: The present disclosure describes an autonomous mechanism for implementing a flexible image repository that includes an image retrieval service and an image repository management application. The flexible image repository performs delta processing to provide a subset of stored images to a subscriber device when the image retrieval service receives an image update request. The subscriber device thus receives updates to the image repository in a manner that reduces bandwidth requirements at both the server and the client, allowing client-side images to be updated more frequently. A content manager may update the flexible image repository via the image repository management application, which tags images according to a naming convention prior to inserting the images in the image repository.

Abstract: Embodiments include a system, method, and a computer program product for installing operating data on a device. For example, the method may include searching a plurality of channels to locate a message on an active channel for the device, the message being transmitted on each of the plurality of channels; in response to locating the message, analyzing the message to determine a second channel from among the plurality of channels for downloading the operating data for the device, the second channel being different than the first channel; in response to determining the second channel, tuning the device to the second channel; downloading, via the second channel, the operating data for the device; and installing the operating data on the device.

Abstract: Embodiments include a system and method for a real-time distributed Transport Stream (TS) analysis that utilizes many parts of an available network to concurrently monitor TSs across a geographic region. Embodiments include the selection of a profile for each combination of a TS and a collection point where the profile includes one or more sets of acceptable transmission values or ranges associated with the combination. The profile may include for example, program service information tables, service information, TS transmission parameters, and/or general TS quality index analysis rules. Embodiments include real-time concurrent monitoring and analysis of multiple TSs from collection points distributed throughout the geographic region. As services associated with the TSs at different collection points evolve, the respective profiles and rules adapt accordingly to maintain the quality of service and performance associated with respective TS and collection point combinations.

Abstract: A method, system, and computer program product to provide a synthetic device ID for a device is provided herein. The method includes receiving a request from the device to obtain a service from a vendor, where the device is associated with an internal device ID. The method further includes generating the synthetic device ID for the device and associating the device, the internal device ID, the vendor, and the synthetic device ID. The method also includes transmitting the synthetic device ID to the vendor, and internally tracking the request based on the association.

Abstract: An event capture and notification system (ECN), and applications thereof. In an embodiment, the ECN permits communication between customer premises equipment (CPE) and a server (such as a back-end server) of a service provider. The real-time ECN system includes a method for communicating real-time notifications between a CPE device and a server. The ECN system may include methods and components to communicate captured events through a communication channel by which client device events may be transmitted in real time to a server, and vice versa. The ECN system may include a full-duplex communication channel for communicating events. By the ECN system, communication between a CPE device and a server may be realized efficiently and timely.

Abstract: The present disclosure describes a communication environment having a service provider server that receives an audio command from a display control device within the communication environment. The service provider server can translate this audio command into an electrical command for controlling the display device. The service provider server autonomously performs a specifically tailored search of a catalog of command words and/or phrases for the audio command to translate the audio command to the electrical command. This specifically tailored search can include one or more searching routines having various degrees of complexity. The most simplistic searching routine from among these searching routines represents a textual search to identify one or more command words and/or phrases from the catalog of command words and/or phrases that match the audio command.

Abstract: Embodiments include a system and method for a real-time distributed Transport Stream (TS) analysis that utilizes many parts of an available network to concurrently monitor TSs across a geographic region. Embodiments include the selection of a profile for each combination of a TS and a collection point where the profile includes one or more sets of acceptable transmission values or ranges associated with the combination. The profile may include for example, program service information tables, service information, TS transmission parameters, and/or general TS quality index analysis rules. Embodiments include real-time concurrent monitoring and analysis of multiple TSs from collection points distributed throughout the geographic region. As services associated with the TSs at different collection points evolve, the respective profiles and rules adapt accordingly to maintain the quality of service and performance associated with respective TS and collection point combinations.

Abstract: The present disclosure describes a service provider system within a point-to-multipoint communication system that commandeers unused or under-utilized subscriber devices within the point-to-multipoint communication system to perform various tasks within the point-to-multipoint communication system. By harnessing these otherwise unused or under-utilized subscriber devices, the service provider system identities, locates, and/or resolves problems, gathers data/analytics, and/or performs system maintenance in a real-world environment, as opposed to a beta, testing, or staging environment. Thus, the service provider system can be used to analyze, investigate, and scrutinize actual experiences of subscribers to the service across disparate geographical regions, settings, and testing scenarios.

Abstract: Methods, systems, and machine-readable mediums for discovering a service group are provided. In an embodiment, a subscriber device receives a configuration file that stores a listing of mappings, each association of the listing of mappings maps network characteristics to a service group identification (SGID), a list of transport stream IDs (TSIDs), and a list of radio frequencies (RFs). The subscriber device selects one or more associations, from the listing of mappings, that are related to a network characteristic. Then, the subscriber device tunes to an RF, selected from the list of frequencies associated with a selected association, to identify a TSID of the tuned RF. Upon verifying whether the identified TSID matches a TSID from the list of TSIDs within the selected association, the subscriber device determines that the SGID in the selected association identifies the service group for the subscriber device.