Patents by Inventor Helen Rolfe Ham

Helen Rolfe Ham has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for scoring customer loyalty and satisfaction
    Patent number: 7818203
    Abstract: A computer-based method and computer program product for determining customer satisfaction and loyalty.
    Type: Grant
    Filed: June 29, 2006
    Date of Patent: October 19, 2010
    Assignee: EMC Corporation
    Inventors: James Owen Pearson, James E. Bampos, Ralph L. Specht, Jr., Wendy C. Robbins-Kane, Helen Rolfe Ham, Peter T. Swaim, Michael Dean Gale, Balasubramanian Krishnan