Abstract: In a method for providing customized services to a person having a disability, a first message is transmitted by a wireless client device and is received by a server device. The client device is operable by the person with the disability. The first message is transmitted by using a close-range, standard-protocol radio signal. The server device sends a first response message to the client device by using the protocol. The first response identifies a contact phone number. The person with disability dials the contact phone number, thereby generating a second message that uniquely identifies the person. The server device receives the second message on the wireless carrier network. The server device performs a search on a database for a record matching the person. On finding a match, a second response is sent to the client device describing a list of customized services configured for the person with disabilities.

Abstract: According to one form of the invention, a method for providing special needs services information to a customer includes receiving an identification of the customer by an enterprise. A universal database is then accessed. The universal database includes information identifying a special need of the customer. The database information for the customer is selectable responsive to the customer's identification. An enterprise database is also accessed that includes information identifying special needs services available from the enterprise. The customer is sent an indication of a set of special need related services that are-available from the enterprise for the customer. The set of services is determined by the enterprise database responsive to the customer's special need information.

Abstract: In a method for providing customized services to a person having a disability, a first message is transmitted by a wireless client device and is received by a server device. The client device is operable by the person with the disability. The first message is transmitted by using a close-range, standard-protocol radio signal. The server device sends a first response message to the client device by using the protocol. The first response identifies a contact phone number. The person with disability dials the contact phone number, thereby generating a second message that uniquely identifies the person. The server device receives the second message on the wireless carrier network. The server device performs a search on a database for a record matching the person. On finding a match, a second response is sent to the client device describing a list of customized services configured for the person with disabilities.