Abstract: An information management system providing a consolidated representation of a plurality of assets is disclosed. According to one embodiment, the information management system includes a data repository operable to store a plurality of global asset definitions which represent enterprise-owned assets and customer-owned assets. In one embodiment, one global asset definition is stored as a record of an asset of the plurality of assets. The global asset definition includes a functional specification of the asset and a physical attribute of the asset. The system further includes a work management application communicatively coupled to the data repository which provides a work flow manager that is operable to determine a work flow associated with the global asset definition. The work flow manager is further operable to manage the execution of the work flow.

Abstract: An installed base data hub for centrally managing information about the installed customer base of an enterprise is disclosed. According to one embodiment, an installed base data hub comprises a data repository configured to store installed base data, the installed base data including first information representative of at least one customer of the enterprise and second information representative of one or more products purchased by the customer. The hub further includes a data librarian configured to cleanse the installed base data, a security module configured to manage access to the data repository, a subscription interface configured to enable one or more of a plurality of spoke systems to read data from the repository, and a publication interface configured to enable one or more of the plurality of spoke systems to write data into the repository. In various embodiments, at least one of the spoke systems is external to the enterprise.

Abstract: An information management system providing a consolidated representation of a plurality of assets is disclosed. According to one embodiment, the information management system includes a data repository operable to store a plurality of global asset definitions which represent enterprise-owned assets and customer-owned assets. In one embodiment, one global asset definition is stored as a record of an asset of the plurality of assets. The global asset definition includes a functional specification of the asset and a physical attribute of the asset. The system further includes a work management application communicatively coupled to the data repository which provides a work flow manager that is operable to determine a work flow associated with the global asset definition. The work flow manager is further operable to manage the execution of the work flow.

Abstract: An installed base data hub for centrally managing information about the installed customer base of an enterprise is disclosed. According to one embodiment, an installed base data hub comprises a data repository configured to store installed base data, the installed base data including first information representative of at least one customer of the enterprise and second information representative of one or more products purchased by the customer. The hub further includes a data librarian configured to cleanse the installed base data, a security module configured to manage access to the data repository, a subscription interface configured to enable one or more of a plurality of spoke systems to read data from the repository, and a publication interface configured to enable one or more of the plurality of spoke systems to write data into the repository. In various embodiments, at least one of the spoke systems is external to the enterprise.