Abstract: Certain aspects of the disclosure provide a method of providing an interactive user support interface, the method comprising receiving a communication with a support request for an application. The method further comprising determining, based on the communication, an account associated with the application and determining, based on the account, that the user is an active session in to the application. The method further comprising determining support content responsive to the support request and causing the support content to be displayed within the application based on the determination that the user is an active session in to the application.

Abstract: Aspects of the present disclosure relate to proactive intervention in a software application. Embodiments include selecting, by a proactive intervention system related to an application, an event of a plurality of events related to use of the application for processing based on event priorities associated with the plurality of events. Embodiments further include receiving, by the proactive intervention system, contextual information related to the event. Embodiments further include determining, by the proactive intervention system, a proactive intervention based on the event and the contextual information. Embodiments further include determining, by the proactive intervention system, that the proactive intervention can presently be provided based on intervention availability data. Embodiments further include providing, by the proactive intervention system, the proactive intervention via a user interface associated with the application.

Abstract: Aspects of the present disclosure relate to proactive intervention in a software application. Embodiments include selecting, by a proactive intervention system related to an application, an event of a plurality of events related to use of the application for processing based on event priorities associated with the plurality of events. Embodiments further include receiving, by the proactive intervention system, contextual information related to the event. Embodiments further include determining, by the proactive intervention system, a proactive intervention based on the event and the contextual information. Embodiments further include determining, by the proactive intervention system, that the proactive intervention can presently be provided based on intervention availability data. Embodiments further include providing, by the proactive intervention system, the proactive intervention via a user interface associated with the application.