Patents by Inventor Hendryanto Rilantono
Hendryanto Rilantono has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11282153Abstract: Medical services are offered by various facilities near a patient's residence. The number of facility optimization procedures continues to grow and the patients and facilities can now apply new logic processes and patient incentives, etc., to maximize efficiency and budgetary concerns. One example method of operation provides receiving a request to schedule a medical care visit at a medical facility from a user device associated with a user account, scheduling the first appointment for a first appointment time on an appointment list and identifying an open appointment time in the appointment list for the same day. The method may also include transmitting a notification to the user device associated with a user account that is eligible for an appointment rescheduling event, and receiving a response message confirming a schedule change responsive to the notification being transmitted the user device.Type: GrantFiled: May 21, 2014Date of Patent: March 22, 2022Assignee: INTRADO CORPORATIONInventors: Douglas R. Albro, Kenneth A. Darby, Robert J. Dudzinski, Michael J. Masching, Pamela Ann Mortenson, Bruce Pollock, Hendryanto Rilantono
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Patent number: 11257572Abstract: A user may require medical attention based on one or more preferences, present insurance policies, and other relevant factors. The user may also desire to participate in an audio and/or video medicine treatment option across a network. One example method may identifying an upcoming appointment time for a live medical treatment session stored in a calendar entry, creating a communication session hosted by a server, transmitting a first invitation message to a medical professional device associated with a medical professional identified in the calendar entry, transmitting a second invitation message to a user device associated with a patient identified in the calendar entry, and responsive to receiving a response message from the medical professional device, retrieving a patient profile record associated with the patient and populating a user interface of the medical professional device with patient history information stored in the patient profile record.Type: GrantFiled: March 30, 2016Date of Patent: February 22, 2022Assignee: INTRADO CORPORATIONInventors: Fonda J. Narke, Hendryanto Rilantono
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Patent number: 11157595Abstract: Providing a technology enabled communications pathway between health care providers and patients, comprising: receiving a bio-metric telemetry data set from a patient, receiving a medication adherence data set from the patient, notifying a health care provider system of at least one potential alarm based on the bio-metric telemetry data set and the medication adherence data set, notifying the patient utilizing positive feedback of the bio-metric telemetry data set and the medication adherence data set, wherein the positive feedback is an affirming communication from the health care provider system indicating that the medication adherence has a positive feedback result in the bio-metric telemetry, notifying the patient of a health care appointment and indicating the positive feedback result the medication adherence has had in the bio-metric telemetry and providing the health care provider system a summary of bio-metric telemetry data set, medication adherence data set and positive feedback prior to the healthType: GrantFiled: February 25, 2016Date of Patent: October 26, 2021Assignee: INTRADO CORPORATIONInventors: Colin Roberts, Pamela A. Mortenson, Fonda J. Narke, Hendryanto Rilantono
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Patent number: 11114190Abstract: Medical services are offered by various facilities near a patient's residence. The number of facility options continues to grow and the patients can now identify rankings and offer their own input regarding satisfaction of certain facilities. One example method of operation provides identifying a number of feedback messages associated with a particular medical facility, parsing the feedback messages to identify negative feedback associated with the feedback messages, notifying the medical facility of the negative feedback, and transmitting suggestions to increase productivity and reduce subsequent negative feedback messages for subsequent patient visits to the medical facility.Type: GrantFiled: April 16, 2019Date of Patent: September 7, 2021Assignee: West CorporationInventors: Douglas R. Albro, Kenneth A. Darby, Robert J. Dudzinski, Michael J. Masching, Pamela Ann Mortenson, Bruce Pollock, Hendryanto Rilantono
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Patent number: 10574827Abstract: A method and apparatus of sharing documents during a conference call data is disclosed. One example method may include initiating a document sharing operation during a conference call conducted between at least two participants communicating during the conference call. The method may also include transferring the document from one of the two participants to another of the two participants, and recording at least one action performed to the document by the participants during the conference call.Type: GrantFiled: April 9, 2019Date of Patent: February 25, 2020Assignee: West CorporationInventors: Mark J. Pettay, Hendryanto Rilantono, Myron P. Sojka
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Patent number: 10277739Abstract: A system, method, and computer readable medium for confirmation and verification of address data associated with a data communication. The invention provides a method of obtaining at least one of the first address information and the second address information, converting by a processor one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information, and quantifying a difference between the converted one of the first address information and the second address information and the other of the first address information and the second address information.Type: GrantFiled: January 4, 2016Date of Patent: April 30, 2019Assignee: OPEN INVENTION NETWORK LLCInventors: Jill M. Vacek, Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand
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Patent number: 10262384Abstract: Medical services are offered by various facilities near a patient's residence. The number of facility options continues to grow and the patients can now identify rankings and offer their own input regarding satisfaction of certain facilities. One example method of operation provides identifying a number of feedback messages associated with a particular medical facility, parsing the feedback messages to identify negative feedback associated with the feedback messages, notifying the medical facility of the negative feedback, and transmitting suggestions to increase productivity and reduce subsequent negative feedback messages for subsequent patient visits to the medical facility.Type: GrantFiled: May 21, 2014Date of Patent: April 16, 2019Assignee: West CorporationInventors: Douglas R. Albro, Kenneth A. Darby, Robert J. Dudzinski, Michael J. Masching, Pamela Ann Mortenson, Bruce Pollock, Hendryanto Rilantono
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Patent number: 10257361Abstract: A method and apparatus of sharing documents during a conference call data is disclosed. One example method may include initiating a document sharing operation during a conference call conducted between at least two participants communicating during the conference call. The method may also include transferring the document from one of the two participants to another of the two participants, and recording at least one action performed to the document by the participants during the conference call.Type: GrantFiled: June 26, 2018Date of Patent: April 9, 2019Assignee: West CorporationInventors: Mark J. Pettay, Hendryanto Rilantono, Myron P. Sojka
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Patent number: 10074059Abstract: Medical services are offered by various facilities near a patient's residence. The number of facility optimization procedures continues to grow and the patients and facilities can now apply new logic processes and patient profiling, etc., to maximize efficiency and budgetary concerns. One example method of operation provides receiving a request to schedule a medical care visit at a medical facility and identifying a user account associated with the request and the user's medical history. The method may also include identifying the user account as having a delinquent compliance score, and scheduling the medical care visit in a delinquent appointment time slot.Type: GrantFiled: May 21, 2014Date of Patent: September 11, 2018Assignee: West CorporationInventors: Douglas R. Albro, Kenneth A. Darby, Robert J. Dudzinski, Michael J. Masching, Pamela Ann Mortenson, Bruce Pollock, Hendryanto Rilantono
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Patent number: 10009474Abstract: A method and apparatus of sharing documents during a conference call data is disclosed. One example method may include initiating a document sharing operation during a conference call conducted between at least two participants communicating during the conference call. The method may also include transferring the document from one of the two participants to another of the two participants, and recording at least one action performed to the document by the participants during the conference call.Type: GrantFiled: March 21, 2017Date of Patent: June 26, 2018Assignee: West CorporationInventors: Mark J. Pettay, Hendryanto Rilantono, Myron P. Sojka
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Patent number: 9601117Abstract: A method and apparatus of sharing documents during a conference call data is disclosed. One example method may include initiating a document sharing operation during a conference call conducted between at least two participants communicating during the conference call. The method may also include transferring the document from one of the two participants to another of the two participants, and recording at least one action performed to the document by the participants during the conference call.Type: GrantFiled: November 30, 2011Date of Patent: March 21, 2017Assignee: WEST CORPORATIONInventors: Mark J. Pettay, Hendryanto Rilantono, Myron P. Sojka
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Patent number: 9253329Abstract: Embodiments of the present invention pertain to an apparatus, a method, and a computer program configured to transmit messages between a plurality of devices during a conference call and connect the plurality of devices to a service provider based on a request for at least one service. The transmitted messages can be audio messages or audio and video messages.Type: GrantFiled: November 28, 2011Date of Patent: February 2, 2016Assignee: West CorporationInventors: Mark J. Pettay, Myron P. Sojka, Hendryanto Rilantono, Mark Steven Jarzynka, Gregory Stuart Cardin, Bernard Roubaud
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Patent number: 9232058Abstract: A system, method, and computer readable medium for confirmation and verification of address data associated with a data communication. The invention provides a method of obtaining at least one of the first address information and the second address information, converting by a processor one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information, and quantifying a difference between the converted one of the first address information and the second address information and the other of the first address information and the second address information.Type: GrantFiled: August 11, 2014Date of Patent: January 5, 2016Assignee: Open Invention Network, LLCInventors: Jill M. Vacek, Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand
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Patent number: 9036809Abstract: Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.Type: GrantFiled: August 8, 2013Date of Patent: May 19, 2015Assignee: West CorporationInventors: Mark J. Pettay, Myron P. Sojka, Mark Steven Jarzynka, Gregory Stuart Cardin, Hendryanto Rilantono, Bernard Roubaud
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Patent number: 9025760Abstract: An apparatus, method, and computer-program are provided to receive a request to connect a translator to a conference call holding area, and transmit a request to the translator for a personal identification number prior to connecting the translator to the conference call holding area. Upon verification of the person identification number, the translator is connected to the conference call holding area.Type: GrantFiled: November 28, 2011Date of Patent: May 5, 2015Assignee: West CorporationInventors: Mark J. Pettay, Myron P. Sojka, Hendryanto Rilantono, Mark Steve Jarzynka, Gregory Stuart Cardin, Bernard Roubaud
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Patent number: 8817953Abstract: A system, method, and computer readable medium for confirmation and verification of address data associated with a data communication. The invention provides a method of obtaining at least one of the first address information and the second address information, converting by a processor one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information, and quantifying a difference between the converted one of the first address information and the second address information and the other of the first address information and the second address information.Type: GrantFiled: July 18, 2012Date of Patent: August 26, 2014Assignee: West CorporationInventors: Jill M. Vacek, Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand
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Patent number: 8520833Abstract: Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.Type: GrantFiled: June 10, 2011Date of Patent: August 27, 2013Assignee: West CorporationInventors: Mark J. Pettay, Myron P. Sojka, Mark Steven Jarzynka, Gregory Stuart Cardin, Hendryanto Rilantono, Bernard Roubaud
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Patent number: 8239444Abstract: A system, method, and computer readable medium for confirmation and verification of address data associated with a data communication. The invention provides a method of obtaining at least one of the first address information and the second address information, converting by a processor one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information, performing a field-by-field comparison of the converted one of the first address information and the second address information to the other of the first address information and the second address information, and quantifying a difference between the converted one of the first address information and the second address information and the other of the first address information and the second address information.Type: GrantFiled: April 22, 2010Date of Patent: August 7, 2012Assignee: West CorporationInventors: Jill M Vacek, Mark J Pettay, Hendryanto Rilantono, Mahmood S Akhwand
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Patent number: 7739326Abstract: A system, method, and computer readable medium for confirmation and verification of shipping address data associated with a transaction. The invention provides a method of verifying first and at least second shipping address information associated with transactions conducted over a telecommunications network. The first and second shipping address information can be stored respectively in a first format and a second format, such as respective speech and text formats. The method functions by accessing address information pertaining to a specific transaction by extracting the respective address information as stored in both formats. The address information is then compared to each other to ensure that they are consistent. If the address information as stored in the two respective formats are sufficiently inconsistent, the underlying transaction may be dispositioned in various ways according to the difference.Type: GrantFiled: May 29, 2008Date of Patent: June 15, 2010Assignee: West CorporationInventors: Jill M Vacek, Mark J Pettay, Hendryanto Rilantono, Mahmood S Akhwand
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Patent number: 7403967Abstract: Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction. The invention as described herein provides a method of verifying first and at least second shipping address information associated with transactions conducted over a telecommunications network. The first and second shipping address information can be stored respectively in a first format and a second format, such as respective speech and text formats. The method functions by accessing address information pertaining to a specific transaction by extracting the respective address information as stored in both formats. The address information is then compared to each other to ensure that they are consistent. If the address information as stored in the two respective formats are sufficiently inconsistent, the underlying transaction may be dispositioned in various ways according to the difference.Type: GrantFiled: June 18, 2002Date of Patent: July 22, 2008Assignee: West CorporationInventors: Jill M. Vacek, Mark J. Pettay, Hendryanto Rilantono, Mahmood S. Akhwand