Patents by Inventor Heng M. Look

Heng M. Look has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Internet-enabled service management and authorization system and method
    Patent number: 7366786
    Abstract: A system and method for the management of communication services from a service provider by a customer of the provider. The management system employs an Internet-based architecture that provides access to user's virtual private networks via an end user browser. The customer service management (CSM) system service director (SD) maintains a relational database for storing user specific information retrieved from the network manager.
    Type: Grant
    Filed: March 10, 2004
    Date of Patent: April 29, 2008
    Assignee: Alcatel-Lucent
    Inventors: Chang Lim, Jimmy K. Hui, Wendy W. J. Wu, Timmy W. Lee, Heng M. Look
  • Internet-enabled service management and authorization system and method
    Publication number: 20040210662
    Abstract: A system and method for the management of communication services from a service provider by a customer of the provider. The management system employs an Internet-based architecture that provides access to user's virtual private networks via an end user browser. The customer service management (CSM) system service director (SD) maintains a relational database for storing user specific information retrieved from the network manager.
    Type: Application
    Filed: March 10, 2004
    Publication date: October 21, 2004
    Applicant: AlCATEL CANADA INC.
    Inventors: Chang Lim, Jimmy K. Hui, Wendy W. J. Wu, Timmy W. Lee, Heng M. Look
  • Internet-enabled service management and authorization system and method
    Patent number: 6732181
    Abstract: A system and method for the management of communication services from a service provider by a customer of the provider. The management system employs an Internet-based architecture that provides access to user's virtual private networks via an end user browser. The customer service management (CSM) system service director (SD) maintains a relational database for storing user specific information retrieved from the network manager.
    Type: Grant
    Filed: June 26, 2002
    Date of Patent: May 4, 2004
    Assignee: Alcatel Canada Inc.
    Inventors: Chang Lim, Jimmy K. Hui, Wendy W. J. Wu, Timmy W. Lee, Heng M. Look
  • Internet-enabled service management system and method
    Publication number: 20020169866
    Abstract: A system and method for the management of communication services from a service provider by a customer of the provider. The management system employs an Internet-based architecture that provides access to user's virtual private networks via an end user browser. The customer service management (CSM) system service director (SD) maintains a relational database for storing user specific information retrieved from the network manager.
    Type: Application
    Filed: June 26, 2002
    Publication date: November 14, 2002
    Applicant: ALCATEL CANADA INC.
    Inventors: Chang Lim, Jimmy K. Hui, Wendy W. J. Wu, Timmy W. Lee, Heng M. Look
  • Internet-enabled service management system and method
    Patent number: 6434619
    Abstract: A system and method for the management of communication services from a service provider by a customer of the provider. The management system employs an Internet-based architecture that provides access to user's virtual private networks via an end user browser. The customer service management (CSM) system service director (SD) maintains a relational database for storing user specific information retrieved from the network manager.
    Type: Grant
    Filed: April 29, 1998
    Date of Patent: August 13, 2002
    Assignee: Alcatel Canada Inc.
    Inventors: Chang Lim, Jimmy K. Hui, Wendy W. J. Wu, Timmy W. Lee, Heng M. Look