Patents by Inventor Henry Mingkeung Yeung

Henry Mingkeung Yeung has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus to queue a plurality of transaction messages
    Patent number: 7395310
    Abstract: An apparatus for routing a transaction message, such as for example a telephone call, e-mail, web chat request, video conferencing session, or non-call event, includes a queue engine and a transaction message router. The queue engine provides an integrated mechanism for queuing transaction messages of varying transaction types within a number of queues according to transaction type. Each queue within the queue engine may be dedicated to queuing transaction messages of a specific transaction type. The transaction message router functions to identify a queue within the queue engine within which a transaction message is to be stored. The identification of a queue by the router may be performed with reference to the transaction type of a transaction message, and with reference to context or addressing information associated with a transaction message.
    Type: Grant
    Filed: July 3, 2002
    Date of Patent: July 1, 2008
    Assignee: Aspect Telecommunications Corporation
    Inventors: Scott E. Sikora, Nakul M. Lele, Rajnish Tahiliani, Ben L. Yip, Henry Mingkeung Yeung, Timothy Merrell
  • Method and apparatus for allocating mixed transaction type messages to resources via an integrated queuing mechanism
    Patent number: 6449646
    Abstract: An apparatus for routing a transaction message, such as for example a telephone call, e-mail, web chat request, video conferencing session, or non-call event, includes a queue engine and a transaction message router. The queue engine provides an integrated mechanism for queuing transaction messages of varying transaction types within a number of queues according to transaction type. Each queue within the queue engine may be dedicated to queuing transaction messages of a specific transaction type. The transaction message router functions to identify a queue within the queue engine within which a transaction message is to be stored. The identification of a queue by the router may be performed with reference to the transaction type of a transaction message, and with reference to context or addressing information associated with a transaction message.
    Type: Grant
    Filed: October 13, 1998
    Date of Patent: September 10, 2002
    Assignee: Aspect Communications Corporation
    Inventors: Scott E. Sikora, Nakul M. Lele, Rajnish Tahiliani, Ben L. Yip, Henry Mingkeung Yeung, Timothy Merrell