Abstract: An apparatus includes a processor and a plurality of on-board diagnostic (OBD) interfaces, in communication with the processor. The exemplary apparatus also includes a configurable housing, adapted to flexibly present an orientation of an OBD interface. The apparatus further includes persistent and non-persistent memory, in communication with the processor and a non-OBD I/O interface, in communication with the processor. The processor is configured to detect external device communication through a first OBD interface and function as a pass-through to a second OBD interface.

Abstract: Various embodiments include methods, systems, and computer-program products for wireless vehicle servicing. Instructions for performing a vehicle servicing operation may be received at a servicing terminal. Further, vehicle servicing operation data based on the instructions and data communication rules for communicating data to a vehicle computing system may be received. Servicing request data stored in computer-readable media may be generated and may include the vehicle servicing operation data and the one or more data communication rules. The servicing request data may be transmitted to the vehicle computing system and servicing return data may be received. Servicing status information may be presented on the servicing terminal based on the servicing return data.

Abstract: An apparatus includes a processor and a plurality of on-board diagnostic (OBD) interfaces, in communication with the processor. The exemplary apparatus also includes a configurable housing, adapted to flexibly present an orientation of an OBD interface. The apparatus further includes persistent and non-persistent memory, in communication with the processor and a non-OBD I/O interface, in communication with the processor.

Abstract: Various embodiments include tools and methods for diagnosing connected services in a vehicle. Communication with a vehicle computing system in a vehicle may be established. A diagnostic connection to a diagnostics server may also be established. Vehicle information and diagnostic data from one or more connected services may be received from the vehicle computing system and transmitted via a diagnostic connection to the diagnostics server. A connected services diagnostic status for the vehicle may be determined based on the vehicle information and the diagnostic data. The connected services diagnostic status may be received from the server and output to a user.

Abstract: Various embodiments include tools and methods for diagnosing connected services in a vehicle. Communication with a vehicle computing system in a vehicle may be established. A diagnostic connection to a diagnostics server may also be established. Vehicle information and diagnostic data from one or more connected services may be received from the vehicle computing system and transmitted via a diagnostic connection to the diagnostics server. A connected services diagnostic status for the vehicle may be determined based on the vehicle information and the diagnostic data. The connected services diagnostic status may be received from the server and output to a user.

Abstract: Various embodiments include tools and methods for diagnosing connected services in a vehicle. Communication with a vehicle computing system in a vehicle may be established. A diagnostic connection to a diagnostics server may also be established. Vehicle information and diagnostic data from one or more connected services may be received from the vehicle computing system and transmitted via a diagnostic connection to the diagnostics server. A connected services diagnostic status for the vehicle may be determined based on the vehicle information and the diagnostic data. The connected services diagnostic status may be received from the server and output to a user.

Abstract: A system includes a processor and one or more vehicle systems, having a component in which errors can be diagnosed through electronic analysis. Also, the processor is configured to obtain instructions for running a vehicle diagnostic test, corresponding to government mandated testing, on the one or more vehicle systems, responsive to a user request. The processor is further configured to execute the test to obtain results.

Abstract: Various embodiments include methods, systems, and computer-program products for wireless vehicle servicing. Instructions for performing a vehicle servicing operation may be received at a servicing terminal. Further, vehicle servicing operation data based on the instructions and data communication rules for communicating data to a vehicle computing system may be received. Servicing request data stored in computer-readable media may be generated and may include the vehicle servicing operation data and the one or more data communication rules. The servicing request data may be transmitted to the vehicle computing system and servicing return data may be received. Servicing status information may be presented on the servicing terminal based on the servicing return data.

Abstract: Various embodiments include methods, systems, and computer-program products for wireless vehicle servicing. Instructions for performing a vehicle servicing operation may be received at a servicing terminal. Further, vehicle servicing operation data based on the instructions and data communication rules for communicating data to a vehicle computing system may be received. Servicing request data stored in computer-readable media may be generated and may include the vehicle servicing operation data and the one or more data communication rules. The servicing request data may be transmitted to the vehicle computing system and servicing return data may be received. Servicing status information may be presented on the servicing terminal based on the servicing return data.

Abstract: A method and system for processing an automotive warranty claim include capturing at least one digital image of a vehicle-related customer concern with a digital camera device. A barcode identifying the vehicle is scanned with a barcode scanning device. Upon establishing operable communication between a first computer and the digital camera device and the barcode scanning device, respectively, the at least one digital image and the barcode information are automatically downloaded into the first computer. Dialog is input into the first computer requesting warranty coverage for the customer concern. A claimset comprising the digital images, barcode and request for warranty coverage is transmitted to a second computer via a communication network. The claimset is reviewed at the second computer to decide whether warranty coverage will be provided. The claimset is updated with the decision and transmitted back to the first computer via the communication network.

Abstract: Various embodiments include tools and methods for diagnosing connected services in a vehicle. Communication with a vehicle computing system in a vehicle may be established. A diagnostic connection to a diagnostics server may also be established. Vehicle information and diagnostic data from one or more connected services may be received from the vehicle computing system and transmitted via a diagnostic connection to the diagnostics server. A connected services diagnostic status for the vehicle may be determined based on the vehicle information and the diagnostic data. The connected services diagnostic status may be received from the server and output to a user.

Abstract: Various embodiments include methods, systems, and computer-program products for wireless vehicle servicing. Instructions for performing a vehicle servicing operation may be received at a servicing terminal. Further, vehicle servicing operation data based on the instructions and data communication rules for communicating data to a vehicle computing system may be received. Servicing request data stored in computer-readable media may be generated and may include the vehicle servicing operation data and the one or more data communication rules. The servicing request data may be transmitted to the vehicle computing system and servicing return data may be received. Servicing status information may be presented on the servicing terminal based on the servicing return data.

Abstract: An embodiment of the present invention includes an apparatus for remotely testing a plurality of communication channel inputs to an automobile computer. The apparatus may include a microprocessor electrically connected to a persistent memory. The memory may have stored therein communication channel test messages corresponding to each of two or more communication channel inputs to an automobile computer. At least one of the communication channels is a wireless communication channel. The microprocessor may be configured to output a test message over a selected communication channel to the automobile computer.

Abstract: An embodiment of the present invention includes an apparatus for remotely testing a plurality of communication channel inputs to an automobile computer. The apparatus may include a microprocessor electrically connected to a persistent memory. The memory may have stored therein communication channel test messages corresponding to each of two or more communication channel inputs to an automobile computer. At least one of the communication channels is a wireless communication channel. The microprocessor may be configured to output a test message over a selected communication channel to the automobile computer.

Abstract: A system (100) and method (10) for automated collection of data from a transportation vehicle (14) having a wireless transmitter (12) connected to a diagnostic service bus (16). The wireless transmitter (12) is in communication with a server (22) for processing and displaying the collected data.

Abstract: A method of inventory control at a service area site for transportation vehicles having an active RF transmitter connected to a service bus, whereby the service area site has a server in communication with the transmitter on the vehicle. The server automatically collects information from the vehicles relative to inventory management without the need for manual intervention. In another embodiment the inventory management method is expanded to include service management at a fleet or rental vehicle site.

Abstract: A system (100) and method (10) for automated collection of data from a transportation vehicle (14) having a wireless transmitter (12) connected to a diagnostic service bus (16). The wireless transmitter (12) is in communication with a server (22) for processing and displaying the collected data.

Abstract: A method and system for processing an automotive warranty claim include capturing at least one digital image of a vehicle-related customer concern with a digital camera device. A barcode identifying the vehicle is scanned with a barcode scanning device. Upon establishing operable communication between a first computer and the digital camera device and the barcode scanning device, respectively, the at least one digital image and the barcode information are automatically downloaded into the first computer. Dialog is input into the first computer requesting warranty coverage for the customer concern. A claimset comprising the digital images, barcode and request for warranty coverage is transmitted to a second computer via a communication network. The claimset is reviewed at the second computer to decide whether warranty coverage will be provided. The claimset is updated with the decision and transmitted back to the first computer via the communication network.