Patents by Inventor Herbert W. A. Ristock
Herbert W. A. Ristock has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10498896Abstract: A system and method for managing interactions of a customer contact center. A contact center processor receives a request to reserve a contact center resource for handling an interaction. The processor also receives data about the interaction. The processor identifies a routing point for routing the interaction based on the received data. The routing point is associated with routing logic controlled by a customer instead of the contact center. The processor routes the interaction to the identified routing point for giving the customer control of the routing of the interaction.Type: GrantFiled: February 15, 2018Date of Patent: December 3, 2019Inventors: Herbert W. A. Ristock, Merijn te Booij, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla
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Patent number: 10476917Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.Type: GrantFiled: December 5, 2016Date of Patent: November 12, 2019Inventors: Vincent Pirat, Frederic Thomas, Boris Nicolas, Herbert W. A. Ristock, Philippe Rais
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Patent number: 10129406Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.Type: GrantFiled: November 21, 2017Date of Patent: November 13, 2018Inventors: Herbert W. A. Ristock, Grygoriy Budilovsky, Vyacheslav Zhakov
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Publication number: 20180176382Abstract: A system and method for managing interactions of a customer contact center. A contact center processor receives a request to reserve a contact center resource for handling an interaction. The processor also receives data about the interaction. The processor identifies a routing point for routing the interaction based on the received data. The routing point is associated with routing logic controlled by a customer instead of the contact center. The processor routes the interaction to the identified routing point for giving the customer control of the routing of the interaction.Type: ApplicationFiled: February 15, 2018Publication date: June 21, 2018Inventors: Herbert W.A. Ristock, Merijn te Booij, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla
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Publication number: 20180097941Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.Type: ApplicationFiled: November 21, 2017Publication date: April 5, 2018Inventors: Herbert W.A. Ristock, Grygoriy Budilovsky, Vyacheslav Zhakov
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Patent number: 9900437Abstract: A system and method for managing interactions of a customer contact center. A contact center processor receives a request to reserve a contact center resource for handling an interaction. The processor also receives data about the interaction. The processor identifies a routing point for routing the interaction based on the received data. The routing point is associated with routing logic controlled by a customer instead of the contact center. The processor routes the interaction to the identified routing point for giving the customer control of the routing of the interaction.Type: GrantFiled: May 12, 2017Date of Patent: February 20, 2018Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Herbert W. A. Ristock, Merijn te Booij, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla
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Patent number: 9832319Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.Type: GrantFiled: June 13, 2014Date of Patent: November 28, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Herbert W. A. Ristock, Grygoriy Budilovsky, Vyacheslav Zhakov
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Publication number: 20170251107Abstract: A system and method for managing interactions of a customer contact center. A contact center processor receives a request to reserve a contact center resource for handling an interaction. The processor also receives data about the interaction. The processor identifies a routing point for routing the interaction based on the received data. The routing point is associated with routing logic controlled by a customer instead of the contact center. The processor routes the interaction to the identified routing point for giving the customer control of the routing of the interaction.Type: ApplicationFiled: May 12, 2017Publication date: August 31, 2017Inventors: Herbert W.A. Ristock, Merijn te Booij, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla
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Publication number: 20170149844Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.Type: ApplicationFiled: December 5, 2016Publication date: May 25, 2017Inventors: Vincent Pirat, Frederic Thomas, Boris Nicolas, Herbert W.A. Ristock, Philippe Rais
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Patent number: 9654637Abstract: A system and method for managing interactions of a customer contact center. A contact center processor receives a request to reserve a contact center resource for handling an interaction. The processor also receives data about the interaction. The processor identifies a routing point for routing the interaction based on the received data. The routing point is associated with routing logic controlled by a customer instead of the contact center. The processor routes the interaction to the identified routing point for giving the customer control of the routing of the interaction.Type: GrantFiled: August 27, 2014Date of Patent: May 16, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Herbert W. A. Ristock, Merijn te Booij, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla
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Patent number: 9547847Abstract: A system for determining presence of and authorizing a quorum to transact business over a network includes a first set of machine-readable instructions resident on a digital medium accessible to a computing machine, the instructions causing the machine to monitor a network for active presence of individual ones of communications devices associated with members of an authorized team of individuals from which the quorum may be determined, a second set of machine-readable instructions resident on the medium for causing the computing machine to make a confirmation of the quorum against a set of rules, and to authorize one or more of the individual communications devices making up the quorum to perform one or more tasks based on quorum consensus, and a user configuration, scheduling, and notification application resident on the digital medium for enabling a user to configure, schedule, and notify team members of a pending quorum event.Type: GrantFiled: July 28, 2015Date of Patent: January 17, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventor: Herbert W. A. Ristock
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Patent number: 9516167Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.Type: GrantFiled: July 24, 2014Date of Patent: December 6, 2016Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Vincent Pirat, Frederic Thomas, Boris Nicolas, Herbert W. A. Ristock, Philippe Rais
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Publication number: 20160094491Abstract: A system has a router connected to one or more channels, a server connected to the network having a processor coupled to at least one data repository and software executing on the processor, and one or more templates, each template dedicated to a particular objective and comprising one or more representations of data related to the objective of the template, and required to accomplish the objective. Upon receipt of a transaction from a sender, the router routes the transaction to the server, which determines an objective for the transaction, selects the template dedicated to the determined objective, compares input from the transaction against the one or more representations of data, matches input data to the data representations, determines when and if all data representations are satisfied, and stores in the data repository the matched input data associated with the data representations and with the sender.Type: ApplicationFiled: September 30, 2014Publication date: March 31, 2016Inventors: Sergey Fedorov, Herbert W.A. Ristock
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Publication number: 20160065740Abstract: A system and method for managing interactions of a customer contact center. A contact center processor receives a request to reserve a contact center resource for handling an interaction. The processor also receives data about the interaction. The processor identifies a routing point for routing the interaction based on the received data. The routing point is associated with routing logic controlled by a customer instead of the contact center. The processor routes the interaction to the identified routing point for giving the customer control of the routing of the interaction.Type: ApplicationFiled: August 27, 2014Publication date: March 3, 2016Inventors: Herbert W.A. Ristock, Merijn te Booij, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla
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Publication number: 20160028891Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.Type: ApplicationFiled: July 24, 2014Publication date: January 28, 2016Inventors: Vincent Pirat, Frederic Thomas, Boris Nicolas, Herbert W.A. Ristock, Philippe Rais
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Publication number: 20150365532Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.Type: ApplicationFiled: June 13, 2014Publication date: December 17, 2015Inventors: Herbert W.A. Ristock, Grygoriy Budilovsky, Vyacheslav Zhakov
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Publication number: 20150332221Abstract: A system for determining presence of and authorizing a quorum to transact business over a network includes a first set of machine-readable instructions resident on a digital medium accessible to a computing machine, the instructions causing the machine to monitor a network for active presence of individual ones of communications devices associated with members of an authorized team of individuals from which the quorum may be determined, a second set of machine-readable instructions resident on the medium for causing the computing machine to make a confirmation of the quorum against a set of rules, and to authorize one or more of the individual communications devices making up the quorum to perform one or more tasks based on quorum consensus, and a user configuration, scheduling, and notification application resident on the digital medium for enabling a user to configure, schedule, and notify team members of a pending quorum event.Type: ApplicationFiled: July 28, 2015Publication date: November 19, 2015Inventor: Herbert W.A. RISTOCK
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Patent number: 9123032Abstract: A system for determining presence of and authorizing a quorum to transact business over a network includes a first set of machine-readable instructions resident on a digital medium accessible to a computing machine, the instructions causing the machine to monitor a network for active presence of individual ones of communications devices associated with members of an authorized team of individuals from which the quorum may be determined, a second set of machine-readable instructions resident on the medium for causing the computing machine to make a confirmation of the quorum against a set of rules, and to authorize one or more of the individual communications devices making up the quorum to perform one or more tasks based on quorum consensus, and a user configuration, scheduling, and notification application resident on the digital medium for enabling a user to configure, schedule, and notify team members of a pending quorum event.Type: GrantFiled: January 21, 2014Date of Patent: September 1, 2015Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventor: Herbert W. A. Ristock
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Publication number: 20140244473Abstract: A system for receiving bid requests and bid proposals sent thereto over a data-packet-network (DPN) and for matching the bid proposals to the bid requests includes at least one input/output port for receiving the bid requests and the bid proposals, at least one memory utility for storing the bid requests and bid proposals, and a set of machine readable instructions for enabling matching of the stored bid proposals to the stored bid requests.Type: ApplicationFiled: April 30, 2014Publication date: August 28, 2014Applicant: Genesys Telecommunications Laboratories, Inc.Inventors: Herbert W.A. Ristock, Dave H. Anderson
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Publication number: 20140136267Abstract: A system for determining presence of and authorizing a quorum to transact business over a network includes a first set of machine-readable instructions resident on a digital medium accessible to a computing machine, the instructions causing the machine to monitor a network for active presence of individual ones of communications devices associated with members of an authorized team of individuals from which the quorum may be determined, a second set of machine-readable instructions resident on the medium for causing the computing machine to make a confirmation of the quorum against a set of rules, and to authorize one or more of the individual communications devices making up the quorum to perform one or more tasks based on quorum consensus, and a user configuration, scheduling, and notification application resident on the digital medium for enabling a user to configure, schedule, and notify team members of a pending quorum event.Type: ApplicationFiled: January 21, 2014Publication date: May 15, 2014Applicant: Genesys Telecommunications Laboratories, Inc.Inventor: Herbert W.A. Ristock