Patents by Inventor Herrick Gooden

Herrick Gooden has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Non-blocking expandable call center architecture
    Patent number: 7230927
    Abstract: An improved call center architecture includes a switch which communicates with agents either over a broadband network or through a conventional legacy PBX. The hybrid configuration also includes N+1 fault tolerance and the ability to linearly expand the capacity of the system by simply adding new switching chassis.
    Type: Grant
    Filed: December 7, 1999
    Date of Patent: June 12, 2007
    Assignee: Aspect Software, Inc.
    Inventors: Jose Villena, Jeffrey Stout, Eyal Ben-Chanoch, Herrick Gooden