Abstract: An automated training system comprising a database containing audio files and a training script that defines a sequence of the audio files making up a training call. The system includes a training engine that automatically makes a call to an external system via a first communications connection, executes the training script and outputs audio data contained in the audio files to the external system via the first communications connection in accordance with the training script. The system has a response receiver that receives voice data from the external system, the voice data representing the voice responses of a user of the external system to the training call. A method for training an employee using the automated training system is also disclosed.

Abstract: An automated training system comprising a database containing audio files and a training script that defines a sequence of the audio files making up a training call. The system includes a training engine that automatically makes a call to an external system via a first communications connection, executes the training script and outputs audio data contained in the audio files to the external system via the first communications connection in accordance with the training script. The system has a response receiver that receives voice data from the external system, the voice data representing the voice responses of a user of the external system to the training call. A method for training an employee using the automated training system is also disclosed.