Abstract: A method is disclosed that includes rendering a portion of a collaborative data stream at a first application running in a first virtual machine on a physical server. The method also includes the first application sharing the rendered portion of the collaborative data stream with a multiplicity of second applications running in second virtual machines on the physical server. Apparatus and program products are also disclosed.

Abstract: A method for service creation based on graph mapping including constructing a graph having leaf nodes in an environment including business support nodes associated with respective services and operations support nodes including attribute models, identifying a plurality of services at a level of the leafs in the graph, extending the graph by representing existing services offerings in terms of operation level service definitions and new services at the level of the leafs, and re-combining leaf nodes to define new services at service creation time.

Abstract: Techniques for problem determination are provided. The techniques include identifying one or more configuration items in two or more systems connected to one or more networks, performing a comparison of one or more common configuration items from the one or more configuration items in the two or more systems connected to one or more networks, and using the comparison to detect deviation between one or more configuration items of one of the two or more systems and one or more respective configuration items in the other one or more systems.

Abstract: A method for service creation and mapping between at least two support systems includes provisioning a service based on a service requirement and a plurality of available data centers, collecting a value of the service requirement and a cost associated with the service, matching resource types of the data centers to resource availability, determining at least one valid data center from the plurality of data centers, and selecting a valid data center with a minimum cost for service placement and provisioning.

Abstract: A non-transitory computer readable medium embodying instructions executed by a processor to perform a method for service creation and mapping between at least two support systems includes receiving a request for a new service, wherein the request includes resource requirement information and QOS requirement information corresponding to the new service, determining a location that the request originated from, identifying at least one data center within a communication range of the location, identifying at least one data center having resources complying with the resource requirement information, identifying at least one data center complying with the QOS requirement information, and deploying the new service into each data center that is within the communication range of the location, that has resources complying with the resource requirement information, and that complies with the QOS requirement information.

Abstract: A plurality of master desktop images for a plurality of users are stored at a plurality of geographically diverse data centers. At a first one of the data centers, a virtual desktop is constructed for a remote client. The virtual desktop is constructed from a given one of the master desktop images at the first one of the data centers and an individualized delta image for a user associated with the remote client. When it is determined that the remote client is at a geographical location wherein the first one of the data centers is not the closest one of the data centers to the remote client, the virtual desktop for the remote client is reconstructed at a second, closest, one of the data centers. The virtual desktop is reconstructed from a given one of the master desktop images at the second one of the data centers and the individualized delta image for the user associated with the remote client.

Abstract: A method, apparatus, and computer implemented instructions for generating a customized catalog for an entity or organization. Items from a base catalog are presented to a user located at a remote data processing system. One or more items are selected by a user through a process of “meta-shopping”. The selected items are placed in a set, also referred to as a “meta-shopping cart”, used to generate the customized catalog. Terms for purchasing items in the customized catalog are associated with the customized catalog. Further, a protocol for purchasing items from the customized catalog may be established, and the customized catalog is then placed on a Web site.

Abstract: A method of communicating between two business entities, each of the business entities utilizing a different communication protocol, wherein a business conversation is established between the entities, comprises the steps of: providing a business-to-business (B2B) protocol exchange for facilitating communications between the business entities, the B2B protocol exchange being operatively connected to the business entities. The method further includes the step of receiving, at the B2B protocol exchange, a message from one of the business entities in a first communication protocol, translating the received message in the first communication protocol into a translated message in a second protocol used by another of the business entities and sending the translated message to the other business entity. In this manner, the present invention provides a framework for facilitating communication between two business entities implemented using different communication protocols.

Abstract: Techniques for establishing contact between a first node and a second node in a communication system having a plurality of nodes. Upon a failure of an attempt by the first node to contact the second node, the first node contacts a 3rd party node, which in turn attempts to contact the second node on behalf of the first node. The first node's initial attempt to contact the second node can be verified by the 3rd party node, thereby avoiding an unjust detriment to the first node. Multiple retries or 3rd party nodes can be used to attempt contact on behalf of the first node. Responsiveness of nodes can be measured, and subsequent penalties can be assessed, as a result of their unresponsiveness.

Abstract: A method of communicating between two business entities, each of the business entities utilizing a different communication protocol, wherein a business conversation is established between the entities, comprises the steps of: providing a business-to-business (B2B) protocol exchange for facilitating communications between the business entities, the B2B protocol exchange being operatively connected to the business entities. The method further includes the step of receiving, at the B2B protocol exchange, a message from one of the business entities in a first communication protocol, translating the received message in the first communication protocol into a translated message in a second protocol used by another of the business entities and sending the translated message to the other business entity. In this manner, the present invention provides a framework for facilitating communication between two business entities implemented using different communication protocols.