Abstract: A clustering-based approach to data standardization is provided. Certain embodiments take as input a plurality of addresses, identify one or more features of the addresses, cluster the addresses based on the one or more features, utilize the cluster(s) to provide a data-based context useful in identifying one or more synonyms for elements contained in the address(es), and standardize the address(es) to an acceptable format, with one or more synonyms and/or other elements being added to or taken away from the input address(es) as part of the standardization process.

Abstract: A method, system and a computer program product for determining resources allocation in a distributed computing environment. An embodiment may include identifying resources in a distributed computing environment, computing provisioning parameters, computing configuration parameters and quantifying service parameters in response to a set of service level agreements (SLA). The embodiment may further include iteratively computing a completion time required for completion of the assigned task and a cost. Embodiments may further include computing an optimal resources configuration and computing at least one of an optimal completion time and an optimal cost corresponding to the optimal resources configuration. Embodiments may further include dynamically modifying the optimal resources configuration in response to at least one change in at least one of provisioning parameters, computing parameters and quantifying service parameters.

Abstract: Techniques for correlating a client incident with one or more enterprise events to facilitate resolution of the incident are provided. The techniques include identifying one or more configuration items relevant to the one or more enterprise events, identifying one or more configuration items relevant to the client incident, and correlating the one or more enterprise events with the client incident using the one or more configuration items to facilitate resolution of the incident.

Abstract: Techniques for automatically associating at least one configuration item (CI) to an incident are provided. The techniques include parsing an incident, wherein parsing the incident comprises annotating the incident with zero or more annotations and extracting at least one keyword from the incident, and associating each of the zero or more annotations and the at least one keyword with at least one configuration item (CI), wherein associating the zero or more annotations and at least one keyword with at least one CI comprises keyword searching and relationship traversal.