Patents by Inventor Himabindu Donepudi

Himabindu Donepudi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND SYSTEM FOR INTEGRATED OPERATIONS AND SERVICE SUPPORT
    Publication number: 20110251867
    Abstract: A method, system, and computer program product for initiating a plurality of incident and service requests are provided. Outages are checked corresponding to the incident and service requests. If the outages exist, they are displayed and mapped to the incident and service requests. If the outages do not exist, they are created if required and mapped corresponding to the incident and service requests. The incident and service requests are assigned to users available in a shift for solutions. If the solutions corresponding to the incident and service requests exist in a knowledge database, they are implemented. If the solutions corresponding to the incident and service requests do not exist in the knowledge database, they are created by the users available in the shift. Various checks are performed based on a checklist prior to the closure of the incident and service requests.
    Type: Application
    Filed: June 11, 2010
    Publication date: October 13, 2011
    Applicant: INFOSYS TECHNOLOGIES LIMITED
    Inventors: Rahul Madhusudan Joshi, Vivek Krishnan, Gopi Krishna Chilukamarri, Manasa Juvvadi, Himabindu Donepudi