Abstract: Systems and methods for automatically scoring a call interaction include receiving and recording a call interaction between a customer and an employee of an organization; converting the call interaction into text; scoring the call interaction based on a plurality of parameters associated with what the employee spoke and a plurality of parameters associated with how the employee spoke; generating remarks based on the score of the call interaction; determining performance of the employee based on the score and the remarks of the call interaction; and displaying the score and the remarks of the call interaction on a user device to improve the performance of the employee.