Abstract: A method performed by one or more computers for managing issue tickets in a computing environment, comprising: receiving a mapping between an application programming interface (API) for ticket management and a graphical user interface (GUI) of a separate ticketing system; receiving an API call to open a ticket that includes one or more arguments, including an issue type and a user identifier; retrieving additional items from a database based on the arguments, including default text for the issue type; identifying a first set of GUI interactions from the API call using the mapping; logging the call; automatically simulating the first set of GUI interactions to open a specific ticket in the ticketing system; transmitting a current ticket status to a requesting device; optionally requesting and incorporating additional user-specific information; opening multiple tickets in batch via a single call; automatically re-simulating at least one interaction upon failure; and causing a GUI display without exposing partic

Abstract: A method and system for generating a response through a virtual agent is provided herein. The method comprises receiving information associated with a plurality of themes and topics. The method further comprises creating a knowledgebase based on the information received. The method further comprises analyzing the knowledgebase based on an intent identified, using an Artificial Intelligence (AI) model. Further, the method comprises generating a response corresponding to the intent through the virtual agent based on analyzation.

Abstract: A method and system for training a virtual agent is provided herein. The method and system comprises storing conversations between the virtual agent and a user in logs. The method and system further comprises mining the logs to retrieve utterances. The method and system further comprises computing regression for each of the plurality of the charging time segments. The method and system further comprises providing a score to the utterances. Further, the method ranking the utterances based on the score.

Abstract: A method performed by one or more computers for managing software distribution, comprising assigning computing devices into batches based on a plurality of criteria, including a software environment and a virtual machine cluster; obtaining a deployment schedule that associates each software release with a deployment date for each batch; generating a release scope list that indicates, for each computing device, an associated user account and a local deployment time from the deployment schedule; resolving conflicts in the deployment schedule to generate an updated deployment schedule based on the release scope list; deploying one or more software releases to the computing devices; transmitting a script to one or more of the computing devices, instructing determining a current status of any user account logged into the computing device and a message display type based on the current status, the message enabling installation of a software release of the one or more software releases.

Abstract: System and methods for token based identity verification and consent management are provided. In one embodiment, a method for identity (ID) verification and consent management for on-behalf-of transactions comprises: receiving an authorization request for a principal user from a first user equipment (UE); generating a consent token for the principal user based on authentication information in the authorization request; adding the consent token to an authenticated user queue, wherein the authenticated user queue associates the consent token to the principal user; receiving a message from a second UE indicating a selection of the principal user; and initiate sending of the consent token from the authenticated user queue to the first UE in response to the selection. In some embodiments, the consent token indicates a permission level granted to the agent user for accessing a data profile associated with the principal user.

Abstract: A method of controlling an electronic device executing near-field communication (NFC) transactions, may include: obtaining a plurality of context parameters related to an NFC transaction to be performed; identifying an optimal radio frequency (RF) configuration from a plurality of RF configurations for executing the NFC transaction by inputting the plurality of context parameters into an artificial intelligence (AI) model; and executing the NFC transaction using the optimal RF configuration. The AI model may be configured to establish correlations of the plurality of context parameters with the plurality of RF configurations.

Abstract: System and methods for token based identity verification and consent management are provided. In one embodiment, a method for identity (ID) verification and consent management for on-behalf-of transactions comprises: receiving an authorization request for a principal user from a first user equipment (UE); generating a consent token for the principal user based on authentication information in the authorization request; adding the consent token to an authenticated user queue, wherein the authenticated user queue associates the consent token to the principal user; receiving a message from a second UE indicating a selection of the principal user; and initiate sending of the consent token from the authenticated user queue to the first UE in response to the selection. In some embodiments, the consent token indicates a permission level granted to the agent user for accessing a data profile associated with the principal user.

Abstract: A method and system for generating a response through a virtual agent is provided herein. The method comprises receiving information associated with a plurality of themes and topics. The method further comprises creating a knowledgebase based on the information received. The method further comprises analyzing the knowledgebase based on an intent identified, using an Artificial Intelligence (AI) model. Further, the method comprises generating a response corresponding to the intent through the virtual agent based on analyzation.

Abstract: A method and system for generating conversation flows is provided herein. The method and system comprise storing conversations between at least an agent and at least a user in logs. Further, the method and system comprise extracting topics from the logs. Also, the method and system comprise creating clusters from the extracted topics. The method and system further comprise generating the conversation flows from the clusters.

Abstract: A method and system for training a virtual agent through fallback analysis is provided herein. The method comprises obtaining a plurality of fallback utterances. The method further comprises classifying the plurality of fallback utterances into one or more of existing intent categories, via a Machine Learning (ML) model. The method further comprises upon unsuccessful classification of one or more utterances of the plurality of fallback utterances, clustering the one or more utterances into one or more groups based on similarities among the one or more utterances, via the ML model. Further, the method comprises generating labels for the one or more groups to determine names of new intent categories associated with the one or more utterances.

Abstract: A method and system for training a virtual agent is provided herein. The method and system comprises storing conversations between the virtual agent and a user in logs. The method and system further comprises mining the logs to retrieve utterances. The method and system further comprises computing regression for each of the plurality of the charging time segments. The method and system further comprises providing a score to the utterances. Further, the method ranking the utterances based on the score.

Abstract: A system may execute a pipelined multiple-tier test stack to support migration of computing resources via a migratory data stream. Via the pipelined multiple-tier test stack, the system may perform extract, transform, and load operations on the migratory data stream. The extract, transform, and load operations may be used to identify applications that may undergo testing. At a generation tier of the pipelined multiple-tier test stack, the system may generate test scripts, which may be used to test the application. The tests may be validated by the system via a validation tier of the pipelined multiple-tier test stack. To govern the operations, the pipelined multiple-tier test stack may rely on a multi-point reference data model.

Abstract: Techniques for reducing network bandwidth for remote content display include storing, in a buffer, by a first client device of a plurality of client devices participating in a co-editing session, a plurality of cursor coordinates of a cursor displayed on a display of the first client device. The plurality of cursor coordinates are stored in the buffer during a throttle time period. Responsive to a determination that the throttle time period has elapsed, the first client device obtains from the buffer and transmits the plurality of cursor coordinates in a data packet. Receipt of the plurality of cursor coordinates enables a representation of the cursor to be displayed on displays of each of the plurality of client devices other than the first client device based at least in part on the plurality of cursor coordinates.

Abstract: Techniques for reducing network bandwidth for remote content display include storing, in a buffer, by a first client device of a plurality of client devices participating in a co-editing session, a plurality of cursor coordinates of a cursor displayed on a display of the first client device. The plurality of cursor coordinates are stored in the buffer during a throttle time period. Responsive to a determination that the throttle time period has elapsed, the first client device obtains from the buffer and transmits the plurality of cursor coordinates in a data packet. Receipt of the plurality of cursor coordinates enables a representation of the cursor to be displayed on displays of each of the plurality of client devices other than the first client device based at least in part on the plurality of cursor coordinates.

Abstract: A system may execute a pipelined multiple-tier test stack to support migration of computing resources via a migratory data stream. Via the pipelined multiple-tier test stack, the system may perform extract, transform, and load operations on the migratory data stream. The extract, transform, and load operations may be used to identify applications that may undergo testing. At a generation tier of the pipelined multiple-tier test stack, the system may generate test scripts, which may be used to test the application. The tests may be validated by the system via a validation tier of the pipelined multiple-tier test stack. To govern the operations, the pipelined multiple-tier test stack may rely on a multi-point reference data model.

Abstract: Disclosed is a method and system for managing one or more message queues in a peer-to-peer communication network. The system comprises of an initialization module, a queue manager, a load balancing module, a queue monitor and a fault detection and handling module. The initialization module initiates a communication channel between one or more peers through the message queue. The queue manager is configured to manage communication between peers through a unified communication system. The load balancing module uniformly distributes a load across the message queues for a transaction. The queue monitor is configured to monitor the message queues corresponding to a service and a transcode related to the service. The fault detection and handling module is configured to detect state of the server in the unified communication system and dynamically route the messages in the message queue to a next available server.

Abstract: A user equipment (UE) is configured with a first configuration for reporting measurement feedback information according to a first reporting cycle using a first set of parameters, and a second configuration for reporting measurement feedback information according to a second reporting cycle using a second set of parameters. The UE switches between the first cycle and the second cycle for reporting for example CQI based on for example comparing a data or a channel measurement against a predefined threshold. In various embodiments the second configuration is fixed, or results in no CQI reporting, or is variable based on a previous cycle or CQI level, or is event-based. In another embodiment, the network commands the UE to switch. The end result is that control signalling overhead can be reduced when appropriate by reducing the number of CQI reports that are sent uplink.

Abstract: The present subject matter discloses a system and a method for managing a connection between a client and an application within a server in a network. In one implementation, the method includes receiving a connection request from the client. The method further includes associating with a worker thread, a unique identifier (UID) that uniquely identifies the received connection request. Further, the method involves, communicating a message that includes client data associated with the connection request to the application by the worker thread. The method also includes obtaining, by a reverse worker thread, a reply message associated with the UID from the application. The reverse worker thread is configured to communicate the reply message to the client.

Abstract: Disclosed is a method and system for managing one or more message queues in a peer-to-peer communication network. The system comprises of an initialization module, a queue manager, a load balancing module, a queue monitor and a fault detection and handling module. The initialization module initiates a communication channel between one or more peers through the message queue. The queue manager is configured to manage communication between peers through a unified communication system. The load balancing module uniformly distributes a load across the message queues for a transaction. The queue monitor is configured to monitor the message queues corresponding to a service and a transcode related to the service. The fault detection and handling module is configured to detect state of the server in the unified communication system and dynamically route the messages in the message queue to a next available server.

Abstract: A multivariate yield calculator for wafer integrated circuit (IC) fabrication and a method of generating a multivariate yield forecast using the multivariate yield calculator. One embodiment of the multivariate yield calculator includes: (1) a Gaussian computer configured to compute a mean vector and a covariance matrix from multivariate performance characterizations having a multivariate distribution over a plurality of wafer ICs, and (2) an integrator configured to integrate a probability distribution function (PDF) based on the mean vector and the covariance matrix over a multivariate performance bin, thereby generating a multivariate yield forecast.