Patents by Inventor Himanshu Singhvi

Himanshu Singhvi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Domain-specific generative machine learning models
    Patent number: 11855860
    Abstract: A plurality of resolved incident tickets may each include a worklog providing a history of actions taken during attempts to resolve a corresponding resolved incident and a resolution having at least one resolution statement. An iterative processing of the plurality of resolved incident tickets may include processing each resolution statement of the resolution with at least one domain-specific statement classifier specific to the incident domain to either discard or retain a classified resolution statement; processing each retained classified resolution statement in conjunction with the worklog to determine whether to discard or retain the resolved incident; providing an updated resolution for the resolved incident when the resolved incident is retained, and adding the resolved incident with the updated resolution to the processed incident tickets. Then, at least one machine learning model may be trained to process a new incident ticket, using the processed incident tickets.
    Type: Grant
    Filed: March 31, 2023
    Date of Patent: December 26, 2023
    Assignee: BMC Software, Inc.
    Inventors: Ajoy Kumar, Himanshu Singhvi, Priya Saurabh Talwalkar