Patents by Inventor Hiroyuki Kiire

Hiroyuki Kiire has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Telephone-receiving call center system
    Patent number: 7995710
    Abstract: A call center system used for receiving incoming calls in accordance with the present information has a plurality of terminals, an incoming-call control apparatus and an exchange. Each of the terminals is accommodated by the exchange and includes a display unit as well as a telephone unit; an audio recording & playback unit for recording voices of a conversation between an operator operating the terminal and a caller making an call in a conversation-voice recording file and for playing back voices from the conversation-voice recording file and a response-information-creating unit for creating a response to an incoming call.
    Type: Grant
    Filed: March 19, 2007
    Date of Patent: August 9, 2011
    Assignee: Fujitsu Limited
    Inventors: Kazuaki Sato, Takayasu Koike, Hiroyuki Kiire
  • Telephone-receiving call center system
    Patent number: 7333601
    Abstract: A call center system used for receiving incoming calls in accordance with the present information has a plurality of terminals, an incoming-call control apparatus and an exchange. Each of the terminals is accommodated by the exchange and includes a display unit as well as a telephone unit; an audio recording & playback unit for recording voices of a conversation between an operator operating the terminal and a caller making an call in a conversation-voice recording file and for playing back voices from the conversation-voice recording file and a response-information-creating unit for creating a response to an incoming call.
    Type: Grant
    Filed: December 26, 2003
    Date of Patent: February 19, 2008
    Assignee: Fujitsu Limited
    Inventors: Kazuaki Sato, Takayasu Koike, Hiroyuki Kiire
  • Telephone-receiving call center system
    Publication number: 20070206772
    Abstract: A call center system used for receiving incoming calls in accordance with the present information has a plurality of terminals, an incoming-call control apparatus and an exchange. Each of the terminals is accommodated by the exchange and includes a display unit as well as a telephone unit; an audio recording & playback unit for recording voices of a conversation between an operator operating the terminal and a caller making an call in a conversation-voice recording file and for playing back voices from the conversation-voice recording file and a response-information-creating unit for creating a response to an incoming call.
    Type: Application
    Filed: March 19, 2007
    Publication date: September 6, 2007
    Inventors: Kazuaki Sato, Takayasu Koike, Hiroyuki Kiire
  • Telephone-receiving call center system
    Publication number: 20040136518
    Abstract: A call center system used for receiving incoming calls in accordance with the present information has a plurality of terminals, an incoming-call control apparatus and an exchange. Each of the terminals is accommodated by the exchange and includes a display unit as well as a telephone unit; an audio recording & playback unit for recording voices of a conversation between an operator operating the terminal and a caller making an call in a conversation-voice recording file and for playing back voices from the conversation-voice recording file and a response-information-creating unit for creating a response to an incoming call.
    Type: Application
    Filed: December 26, 2003
    Publication date: July 15, 2004
    Inventors: Kazuaki Sato, Takayasu Koike, Hiroyuki Kiire
  • Telephone-receiving call center system
    Patent number: 6711254
    Abstract: A call center system used for receiving incoming calls in accordance with the present information has a plurality of terminals, an incoming-call control apparatus and an exchange. Each of the terminals is accommodated by the exchange and includes a display unit as well as a telephone unit; an audio recording & playback unit for recording voices of a conversation between an operator operating the terminal and a caller making an call in a conversation-voice recording file and for playing back voices from the conversation-voice recording file and a response-information-creating unit for creating a response to an incoming call.
    Type: Grant
    Filed: March 13, 2001
    Date of Patent: March 23, 2004
    Assignee: Fujitsu Limited
    Inventors: Kazuaki Sato, Takayasu Koike, Hiroyuki Kiire
  • Telephone-receiving call center system
    Publication number: 20020051530
    Abstract: A call center system used for receiving incoming calls in accordance with the present information has a plurality of terminals, an incoming-call control apparatus and an exchange. Each of the terminals is accommodated by the exchange and includes a display unit as well as a telephone unit; an audio recording & playback unit for recording voices of a conversation between an operator operating the terminal and a caller making an call in a conversation-voice recording file and for playing back voices from the conversation-voice recording file and a response-information-creating unit for creating a response to an incoming call.
    Type: Application
    Filed: March 13, 2001
    Publication date: May 2, 2002
    Inventors: Kazuaki Sato, Takayasu Koike, Hiroyuki Kiire