Abstract: A device management system includes a database and a request acceptance portion which accepts a connection request from a device. The connection request is a request for causing the request acceptance portion to execute access to the database. When the connection request is accepted from the device, the request acceptance portion sets a restriction rate according to a load amount of the database and selectively executes, by a ratio corresponding to the restriction rate, processing of permitting access to the database and processing of not permitting access to the database and notifying the device of an error.

Abstract: A device management system includes a frontend and a backend. The frontend includes a first domain. The backend includes a domain of a relay system as a relay backend domain that is a domain of the backend. The frontend accesses the relay backend domain when an access that uses a URL including the first domain as a domain name is received from a client via the relay system, and a request for an API is thus received from the client. The backend generates a relay Cookie including the relay backend domain as a domain used for establishing the session. The frontend transmits the relay Cookie to the client via the relay system.

Abstract: A device management system includes an automatic updater that automatically generates an automatic F/W update task in accordance with an automatic F/W update plan which is a setting for automatically generating the automatic F/W update task as a task for updating firmware of an image forming apparatus. The automatic F/W update plan includes specifying of firmware for update and a mode in which the update is fully executed on all electronic apparatuses of a target of the software update. The automatic updater automatically generates the automatic F/W update task in accordance with the automatic F/W update plan at a specific timing in a repeat manner.

Abstract: A mediation device that mediates an image forming apparatus and a device management system that generates an F/W update task serving as a task for updating firmware of the image forming apparatus periodically transmits a request for an F/W update task for the image forming apparatus managed by the mediation device itself to the device management system and executes the F/W update task transmitted from the device management system.

Abstract: A device management system includes an automatic updater that automatically generates an automatic F/W update task in accordance with an automatic F/W update plan which is a setting for automatically generating the automatic F/W update task as a task for updating firmware of an image forming apparatus. The automatic F/W update plan includes specifying of firmware for update and a mode in which the update is fully executed on all electronic apparatuses of a target of the software update. The automatic updater automatically generates the automatic F/W update task in accordance with the automatic F/W update plan at a specific timing in a repeat manner.

Abstract: A mediation device that mediates an image forming apparatus and a device management system that generates an F/W update task serving as a task for updating firmware of the image forming apparatus periodically transmits a request for an F/W update task for the image forming apparatus managed by the mediation device itself to the device management system and executes the F/W update task transmitted from the device management system.

Abstract: A kiosk terminal includes a function enhancement application and an I/F application that cooperate with each other, and an I/F application updater for updating the I/F application. The I/F application includes an I/F application service that, in a case where a call is made from the function enhancement application to the I/F application, executes processing according to the call, and an I/F application DLL that notifies the function enhancement application of the execution result of the processing by the I/F application service. The function enhancement application reads the I/F application DLL rather than the I/F application service. The I/F application updater updates the I/F application service.

Abstract: A mail-format confirmation system includes a mail-format confirming unit that executes a confirmation as to whether format of a maintenance mail, as an e-mail for reporting device information about an electronic device, is a specific format processable by a device-information accumulation system. The device-information accumulation system obtains and accumulates the device information from the maintenance mail.

Abstract: A mail-format confirmation system includes a mail-format confirming unit that executes a confirmation as to whether format of a maintenance mail, as an e-mail for reporting device information about an electronic device, is a specific format processable by a device-information accumulation system. The device-information accumulation system obtains and accumulates the device information from the maintenance mail.