Abstract: A management apparatus transmits a plurality of probe packets with different hop count limits to a remote computer of interest. Then, on the basis of responses to the probe packets, the management apparatus produces path data that indicates a path from the management apparatus to the remote computer. The management apparatus obtains type data from the remote computer and intervening computers on the path to the remote computer. This type data indicates whether each of the remote computer and intervening computers is a physical computer or a virtual computer. When the type data indicates that the remote computer is a virtual computer, the management apparatus determines a host physical computer that is hosting the remote computer, on the basis of the type data and path data.

Abstract: A processor of a server information management apparatus detects an added server to a management target system. Also the processor specifies an attribute of the added server based on a communication state of the added server, first management information related to the added server, and second management information related to a communication destination server of the added server. Therefore, it is possible to precisely determine an attribute of a server which is added to a business system.

Abstract: A non-transitory computer-readable recording medium stores an operation process creation program that causes a computer to execute a process, the process including extracting a candidate operation manipulation component to be combined with an operation process following an operation manipulation component that has been determined to be arranged, when creating the operation process by arranging a plurality of the operation manipulation components on a screen, the candidate being extracted based on previously set relevance information indicating relevance between operation manipulation components and usage frequency information indicating usage frequencies of operation manipulation components in past instances of creating the operation processes; and displaying the extracted candidate operation manipulation component on the screen, by combining the extracted candidate operation manipulation component with the operation manipulation component that has been determined to be arranged.

Abstract: A non-transitory computer-readable storage medium storing therein a process control program that causes a computer to execute a process includes: receiving a connection start instruction from a process request device that transmits a process request to the computer; and determining, in a case where a plurality of connection start instructions to be processed are present, a first connection start instruction that is preferentially processed from among the plurality of connection start instructions based on an allocation amount of a resource to each of a plurality of information processing systems corresponding to each of the plurality of connection start instructions and a usage amount of the resource in each of the plurality of information processing systems.

Abstract: A management apparatus transmits a plurality of probe packets with different hop count limits to a remote computer of interest. Then, on the basis of responses to the probe packets, the management apparatus produces path data that indicates a path from the management apparatus to the remote computer. The management apparatus obtains type data from the remote computer and intervening computers on the path to the remote computer. This type data indicates whether each of the remote computer and intervening computers is a physical computer or a virtual computer. When the type data indicates that the remote computer is a virtual computer, the management apparatus determines a host physical computer that is hosting the remote computer, on the basis of the type data and path data.

Abstract: An information processing method includes: obtaining, when an operation control in an automatic operation process used for automatically executing an operation control for a plurality of computers is executed, when an error is detected in a first computer among the plurality of computers is executed, first information that indicates the role of the first computer and second information that indicates the configuration of a system to which the first computer belongs; and obtaining case data including a condition that matches or is similar to a condition that includes at least the contents of the operation control, the contents of the error, the role of the first computer indicated by the first information and the configuration of the system to which the first computer belongs which is indicated in the second information.

Abstract: A processor of a server information management apparatus detects an added server to a management target system. Also the processor specifies an attribute of the added server based on a communication state of the added server, first management information related to the added server, and second management information related to a communication destination server of the added server. Therefore, it is possible to precisely determine an attribute of a server which is added to a business system.

Abstract: A non-transitory computer-readable recording medium stores an operation process creation program that causes a computer to execute a process, the process including extracting a candidate operation manipulation component to be combined with an operation process following an operation manipulation component that has been determined to be arranged, when creating the operation process by arranging a plurality of the operation manipulation components on a screen, the candidate being extracted based on previously set relevance information indicating relevance between operation manipulation components and usage frequency information indicating usage frequencies of operation manipulation components in past instances of creating the operation processes; and displaying the extracted candidate operation manipulation component on the screen, by combining the extracted candidate operation manipulation component with the operation manipulation component that has been determined to be arranged.

Abstract: An information processing method includes: obtaining, when an operation control in an automatic operation process used for automatically executing an operation control for a plurality of computers is executed, when an error is detected in a first computer among the plurality of computers is executed, first information that indicates the role of the first computer and second information that indicates the configuration of a system to which the first computer belongs; and obtaining case data including a condition that matches or is similar to a condition that includes at least the contents of the operation control, the contents of the error, the role of the first computer indicated by the first information and the configuration of the system to which the first computer belongs which is indicated in the second information.