Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device.

Abstract: A user may express an interest in a set of individuals represented in a set of individual stores (e.g., friends in a social network and colleagues in an academic directory). Such individuals may send to the individual stores messages that are associated with a location, and the user may request, from respective individual stores, a presentation of the locations. According to the techniques presented herein, the messages from the individual stores may be aggregated, and the locations associated with the aggregated messages may be presented in a map, thereby presenting to the user the locations of the messages of the individuals irrespective of from which individual store each message was received. Additionally, the map may present the messages to the user, and upon receiving form the user a reply to a message, may send the message to the individual store from which the message was received.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.

Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests.

Abstract: A user may express an interest in a set of individuals represented in a set of individual stores (e.g., friends in a social network and colleagues in an academic directory). Such individuals may send to the individual stores messages that are associated with a location, and the user may request, from respective individual stores, a presentation of the locations. According to the techniques presented herein, the messages from the individual stores may be aggregated, and the locations associated with the aggregated messages may be presented in a map, thereby presenting to the user the locations of the messages of the individuals irrespective of from which individual store each message was received. Additionally, the map may present the messages to the user, and upon receiving form the user a reply to a message, may send the message to the individual store from which the message was received.

Abstract: A user may express an interest in a set of individuals represented in a set of individual stores (e.g., friends in a social network and colleagues in an academic directory). Such individuals may send to the individual stores messages that are associated with a location, and the user may request, from respective individual stores, a presentation of the locations. According to the techniques presented herein, the messages from the individual stores may be aggregated, and the locations associated with the aggregated messages may be presented in a map, thereby presenting to the user the locations of the messages of the individuals irrespective of from which individual store each message was received. Additionally, the map may present the messages to the user, and upon receiving form the user a reply to a message, may send the message to the individual store from which the message was received.

Abstract: A user may express an interest in a set of individuals represented in a set of individual stores (e.g., friends in a social network and colleagues in an academic directory). Such individuals may send to the individual stores messages that are associated with a location, and the user may request, from respective individual stores, a presentation of the locations. According to the techniques presented herein, the messages from the individual stores may be aggregated, and the locations associated with the aggregated messages may be presented in a map, thereby presenting to the user the locations of the messages of the individuals irrespective of from which individual store each message was received. Additionally, the map may present the messages to the user, and upon receiving form the user a reply to a message, may send the message to the individual store from which the message was received.

Abstract: A user may express an interest in a set of individuals represented in a set of individual stores (e.g., friends in a social network and colleagues in an academic directory). Such individuals may send to the individual stores messages that are associated with a location, and the user may request, from respective individual stores, a presentation of the locations. According to the techniques presented herein, the messages from the individual stores may be aggregated, and the locations associated with the aggregated messages may be presented in a map, thereby presenting to the user the locations of the messages of the individuals irrespective of from which individual store each message was received. Additionally, the map may present the messages to the user, and upon receiving form the user a reply to a message, may send the message to the individual store from which the message was received.

Abstract: A user may express an interest in a set of individuals represented in a set of individual stores (e.g., friends in a social network and colleagues in an academic directory). Such individuals may send to the individual stores messages that are associated with a location, and the user may request, from respective individual stores, a presentation of the locations. According to the techniques presented herein, the messages from the individual stores may be aggregated, and the locations associated with the aggregated messages may be presented in a map, thereby presenting to the user the locations of the messages of the individuals irrespective of from which individual store each message was received. Additionally, the map may present the messages to the user, and upon receiving form the user a reply to a message, may send the message to the individual store from which the message was received.