Abstract: A system and method for intelligent message routing is provided. The system and method include a) receiving a first message to be transmitted to a participant, wherein the first message includes a first conversation identifier signifying a first conversation with the participant, b) determining a first channel to transmit the first message to the participant, c) transmitting the first message over the first channel; and d) locking the first channel to the first conversation.

Abstract: A system and computer-implemented method for processing one or more images of a vehicle and providing a damage assessment of the vehicle to a policyholder includes receiving the one or more images of the vehicle from the policyholder. One or more features are extracted from the one or more images of the vehicle. In addition, the one or more extracted features are matched to one or more damaged vehicle images contained in a historical claims database including a plurality of damaged vehicle images and corresponding repair cost data and repair time data. The policyholder is presented with a damage assessment of the vehicle. The damage assessment includes the repair cost data and repair time data corresponding to the matched one or more damaged vehicle images.

Abstract: A system for model-based analysis of damage to an object configured to (i) receive, from a user, a request for an estimate to repair an object; (ii) receive a plurality of images of the object to repair, including at least one image of damage to the object; (iii) analyze the plurality of images in comparison to a plurality of models; (iv) determine an amount of damage to the object based on the analysis; and (v) determine a time to repair the object based on the amount of damage.

Abstract: Example methods, apparatus and articles of manufacture to process insurance claims using historical data are disclosed herein. An example method of estimating damage to a vehicle, the method includes receiving, using one or more processors, one or more images of damage to a vehicle, identifying, using one or more processors, one or more additional vehicles having damage similar to the damage to the vehicle based on the one or more images, determining, using one or more processors, a likelihood that a part of the vehicle is damaged based on damage associated with the one or more additional vehicles, and determining, using one or more processors, whether to include the part in a repair estimate based on the likelihood.

Abstract: A system for instructing a user on repairing a vehicle configured to (i) receive, from the user computing device, a request to repair a vehicle, the vehicle including a damaged portion, (ii) prompt the user by displaying a prompt on a user interface of the user computing device to transmit one or more images of the damaged portion of the vehicle; (iii) execute a machine learning model by inputting the one or more images of the damaged portion of the vehicle, the machine learning model configured to determine damage to the vehicle based on at least the one or more images of the vehicle and to determine one or more repair facilities capable of performing repairs to the damage to the vehicle; and (iv) cause the one or more repair facilities to be displayed on the user computing device.

Abstract: Example methods, apparatus and articles of manufacture to process insurance claims using historical data are disclosed herein. An example method of estimating damage to a vehicle, the method includes receiving, using one or more processors, one or more images of damage to a vehicle, identifying, using one or more processors, one or more additional vehicles having damage similar to the damage to the vehicle based on the one or more images, determining, using one or more processors, a likelihood that a part of the vehicle is damaged based on damage associated with the one or more additional vehicles, and determining, using one or more processors, whether to include the part in a repair estimate based on the likelihood.

Abstract: A system and computer-implemented method for facilitating a user of a mobile device obtaining image data of damage to a vehicle for damage assessment includes capturing image data of a vehicle with the mobile device. The mobile device may include an orientation model for capturing the image data. The captured image data is analyzed, and a determination is made of the orientations of the images of the captured image data. In addition, a determination is made as to whether the captured image data can be used for the damage assessment. The captured image data may then be transmitted to a damage estimator computing device for estimating an amount of damage to the vehicle.

Abstract: A system for instructing a user on repairing a vehicle configured to (i) receive, from the user, a request to repair a vehicle, including information about the vehicle; (ii) present, to the user via a user computer device, a user interface to allow the user to search for a repair facility to repair the vehicle; (iii) receive, from the user via the user interface, a selection of a repair facility; (iv) determine whether the selected repair facility is a select service location, where a select service location is a pre-authorized repair facility; and (v) if the selected repair facility is a select service location, transfer the information about the vehicle to a computer device associated with the selected repair facility.

Abstract: A system and method for intelligent message routing is provided. The system and method include a) storing, in one or more storage devices, a plurality of transmission rules for transmitting messages, b) receiving a message to be transmitted to a participant, c) comparing the message to the plurality of transmission rules, d) determining a first channel to transmit the message to a computer device associated with the participant based on the comparison, e) converting the message into a first message for transmission on the first channel, and f) transmitting the first message over the first channel.

Abstract: A system and computer-implemented method for facilitating a user of a mobile device obtaining image data of damage to a vehicle for damage assessment includes capturing image data of a vehicle with the mobile device. The mobile device may include an orientation model for capturing the image data. The captured image data is analyzed, and a determination is made of the orientations of the images of the captured image data. In addition, a determination is made as to whether the captured image data can be used for the damage assessment. The captured image data may then be transmitted to a damage estimator computing device for estimating an amount of damage to the vehicle.

Abstract: A system and computer-implemented method for processing images of a damaged vehicle and estimating a repair cost of the damaged vehicle includes receiving image data of a vehicle from a user mobile device. The image data is processed to determine whether one or more parts of the damaged vehicle are damaged. In addition, one or more parts of the damaged vehicle are identified for repair and one or more parts of the damaged vehicle are identified for replacement. A cost associated for the repair of each of the one or more parts of the damaged vehicle for repair is estimated based on estimated repair cost data contained in a parts repair database. Moreover, a cost associated with the replacement of each of the one or more parts of the damaged vehicle for replacement is determined based on replacement cost data contained in a parts replacement database.

Abstract: A system and computer-implemented method for processing images of a damaged vehicle and estimating a repair cost of the damaged vehicle includes receiving image data of a vehicle from a user mobile device. The image data is processed to determine whether one or more parts of the damaged vehicle are damaged. In addition, one or more parts of the damaged vehicle are identified for repair and one or more parts of the damaged vehicle are identified for replacement. A cost associated for the repair of each of the one or more parts of the damaged vehicle for repair is estimated based on estimated repair cost data contained in a parts repair database. Moreover, a cost associated with the replacement of each of the one or more parts of the damaged vehicle for replacement is determined based on replacement cost data contained in a parts replacement database.

Abstract: A system and method for intelligent message routing is provided. The system and method include a) storing, in one or more storage devices, a plurality of transmission rules for transmitting messages, b) receiving a message to be transmitted to a participant, c) comparing the message to the plurality of transmission rules, d) determining a first channel to transmit the message to a computer device associated with the participant based on the comparison, e) converting the message into a first message for transmission on the first channel, and f) transmitting the first message over the first channel.

Abstract: A system and method for intelligent message routing is provided. The system and method include a) storing, in one or more storage devices, a plurality of transmission rules for transmitting messages, b) receiving a message to be transmitted to a participant, c) comparing the message to the plurality of transmission rules, d) determining a first channel to transmit the message to a computer device associated with the participant based on the comparison, e) converting the message into a first message for transmission on the first channel, and f) transmitting the first message over the first channel.

Abstract: A system and computer-implemented method for classifying a level of vehicle damage includes receiving, at a remote server, captured image data of a vehicle from a user electronic device. The user electronic device has an orientation model configured to assist image capture. The image data is processed by the remote server using a damage assessment model. In addition, the remote server determines a classification for a level of damage to the vehicle based on the processed image data.

Abstract: A system and method for intelligent message routing is provided. The system and method include a) storing, in one or more storage devices, a plurality of transmission rules for transmitting messages, b) receiving a message to be transmitted to a participant, c) comparing the message to the plurality of transmission rules, d) determining a first channel to transmit the message to a computer device associated with the participant based on the comparison, e) converting the message into a first message for transmission on the first channel, and f) transmitting the first message over the first channel.

Abstract: A system for instructing a user on repairing a vehicle configured to (i) receive, from the user, a request to repair a vehicle, including information about the vehicle; (ii) present, to the user via a user computer device, a user interface to allow the user to search for a repair facility to repair the vehicle; (iii) receive, from the user via the user interface, a selection of a repair facility; (iv) determine whether the selected repair facility is a select service location, where a select service location is a pre-authorized repair facility; and (v) if the selected repair facility is a select service location, transfer the information about the vehicle to a computer device associated with the selected repair facility.

Abstract: A system and method for intelligent message routing is provided. The system and method include a) storing, in one or more storage devices, a plurality of transmission rules for transmitting messages, b) receiving a message to be transmitted to a participant, c) comparing the message to the plurality of transmission rules, d) determining a first channel to transmit the message to a computer device associated with the participant based on the comparison, e) converting the message into a first message for transmission on the first channel, and f) transmitting the first message over the first channel.

Abstract: A system for instructing a user on repairing a vehicle configured to (i) receive, from the user, a request to repair a vehicle, including information about the vehicle; (ii) present, to the user via a user computer device, a user interface to allow the user to search for a repair facility to repair the vehicle; (iii) receive, from the user via the user interface, a selection of a repair facility; (iv) determine whether the selected repair facility is a select service location, where a select service location is a pre-authorized repair facility; and (v) if the selected repair facility is a select service location, transfer the information about the vehicle to a computer device associated with the selected repair facility.

Abstract: A system and computer-implemented method for processing images of a damaged vehicle and estimating a repair cost of the damaged vehicle includes receiving image data of a vehicle from a user mobile device. The image data is processed to determine whether one or more parts of the damaged vehicle are damaged. In addition, one or more parts of the damaged vehicle are identified for repair and one or more parts of the damaged vehicle are identified for replacement. A cost associated for the repair of each of the one or more parts of the damaged vehicle for repair is estimated based on estimated repair cost data contained in a parts repair database. Moreover, a cost associated with the replacement of each of the one or more parts of the damaged vehicle for replacement is determined based on replacement cost data contained in a parts replacement database.