Abstract: A system and method for facilitating delivery and return service between a delivery party and a receiving party. These parties may or may not have pre-registered to use the locker system. The system has locker modules (35) and a system controller (10). The system controller (10) interfaces with the locker modules (35) via a network (30). Each of the locker modules (35) has locker units for depositing and retrieving the goods and a locker controller coupled to control the locker units. Together, the system controller (10) and the locker controller enable steps of the method by processing a user input that is received via a user input interface coupled to the system controller (10) and the locker controller. The user input is associated with the receiving party and provided by the delivery party. Thereafter, the system controller (10) generates a notification message having an identification code for transmitting to the receiving party.

Abstract: The present system facilitates delivery of goods by providing a locker module at a location near a customer's residential site. For a vendor to deliver a good to the customer, the vendor leases a unit in the locker module from the system controller by accessing the system controller's web site and providing details of the customer and a delivery agent. The vendor then modifies the delivery agent to make the delivery. The delivery agent provides the system controller the particulars of its delivery person. The designated delivery person accesses the leased locker unit using a registered smart card. The delivery person then places the goods in the designated locker unit. The system controller notifies the customer of the delivered good by sending an SMS message to the customer's mobile phone, the SMS message providing the location of the locker module and a unique pin number. The customer accesses the locker unit by entering the pin number.