Abstract: A dialogue processing method and device are provided. The method includes: A dialogue processing device receives dialogue information from user equipment; if the dialogue information does not include slot information that is corresponding to a first slot type and that can determine a service, the dialogue processing device obtains a service identifier set corresponding to the first slot type from a server, and sends the service identifier set to the user equipment; and after a target service identifier is received from the user equipment, the dialogue processing device requests a service corresponding to the target service identifier from the server, and sends execution success information to the user equipment. According to this method, a service item can be presented to a user in a timely manner, and the user can be prevented from initiating a plurality of rounds of dialogues with the dialogue processing device, thereby improving service execution efficiency and further improving use experience of the user.

Abstract: A voice interaction includes. displaying a first interface in response to an operation of waking up a voice assistant application; receiving first voice input of the user, where the first voice input includes first slot information; displaying a first card in the first interface, where the first card includes N candidate options of the first slot information, where the N candidate options are in a one-to-one correspondence with N query requests, and where each query request in the N query requests carries a corresponding candidate option of the first slot information; and in response to an operation of selecting a first candidate option from the N candidate options by the user, sending a first query request corresponding to the first candidate option to a first server.

Abstract: A dialogue processing method and device are provided. The method includes: A dialogue processing device receives dialogue information from user equipment; if the dialogue information does not include slot information that is corresponding to a first slot type and that can determine a service, the dialogue processing device obtains a service identifier set corresponding to the first slot type from a server, and sends the service identifier set to the user equipment; and after a target service identifier is received from the user equipment, the dialogue processing device requests a service corresponding to the target service identifier from the server, and sends execution success information to the user equipment. According to this method, a service item can be presented to a user in a timely manner, and the user can be prevented from initiating a plurality of rounds of dialogues with the dialogue processing device, thereby improving service execution efficiency and further improving use experience of the user.