Patents by Inventor Howard Ruihua Zhao

Howard Ruihua Zhao has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10419617
    Abstract: Embodiments of the disclosure relate to interactive voicemail tagging of messages and responses to provide improved navigation and tracking of information requested/contained in voicemail messages and responses. Users may tag portions of the recorded message/response to indicate presence of a request for information, an answer providing requested information, etc. and navigate to particular portions of the recorded message/response using the tags. Accordingly, in one embodiment a computer-implemented method for interactive voicemail message and response tagging and processing includes: receiving a prompt having associated therewith one or more prompt tags; receiving a response corresponding to the prompt, the response having associated therewith one or more response tags; and processing the response to determine either or both of a content of the response and a context of the response. Corresponding systems and computer program products are also disclosed.
    Type: Grant
    Filed: August 18, 2016
    Date of Patent: September 17, 2019
    Assignee: International Business Machines Corporation
    Inventors: George P. Carper, James E. Damgar, Socheat Sou, Howard Ruihua Zhao
  • Publication number: 20180054526
    Abstract: Embodiments of the disclosure relate to interactive voicemail tagging of messages and responses to provide improved navigation and tracking of information requested/contained in voicemail messages and responses. Users may tag portions of the recorded message/response to indicate presence of a request for information, an answer providing requested information, etc. and navigate to particular portions of the recorded message/response using the tags. Accordingly, in one embodiment a computer-implemented method for interactive voicemail message and response tagging and processing includes: receiving a prompt having associated therewith one or more prompt tags; receiving a response corresponding to the prompt, the response having associated therewith one or more response tags; and processing the response to determine either or both of a content of the response and a context of the response. Corresponding systems and computer program products are also disclosed.
    Type: Application
    Filed: August 18, 2016
    Publication date: February 22, 2018
    Inventors: George P. Carper, James E. Damgar, Socheat Sou, Howard Ruihua Zhao