Patents by Inventor Hsi-Shu Mao

Hsi-Shu Mao has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods of instant-messaging bot supporting human-machine symbiosis
    Patent number: 11146509
    Abstract: A system and method of instant-messaging bot that provide a chatbot and human agents working in accord in communicating with users over a public instant-messaging (IM) platform includes a chatbot application and an IM platform, both built for an enterprise. The enterprise IM platform is connected to the chatbot application and separately connected to one or more public IM platforms via the Internet. The chatbot application contains software for receiving, processing, analyzing and responding to human-generated messages in a human-like manner. The enterprise IM platform contains software for managing traffic of IM messages exchanged among the chatbot, one or more human agents connected to the enterprise IM platform, and any user connected to one of the public IM platforms.
    Type: Grant
    Filed: November 7, 2019
    Date of Patent: October 12, 2021
    Assignee: D8AI Inc.
    Inventors: Chung-Lin Chen, Hsi-Shu Mao, Lien-Chin Chen, Richard Li-Cheng Sheng, Hui Hsiung
  • SYSTEMS AND METHODS OF INSTANT-MESSAGING BOT SUPPORTING HUMAN-MACHINE SYMBIOSIS
    Publication number: 20210144106
    Abstract: A system and method of instant-messaging bot that provide a chatbot and human agents working in accord in communicating with users over a public instant-messaging (IM) platform includes a chatbot application and an IM platform, both built for an enterprise. The enterprise IM platform is connected to the chatbot application and separately connected to one or more public IM platforms via the Internet. The chatbot application contains software for receiving, processing, analyzing and responding to human-generated messages in a human-like manner. The enterprise IM platform contains software for managing traffic of IM messages exchanged among the chatbot, one or more human agents connected to the enterprise IM platform, and any user connected to one of the public IM platforms.
    Type: Application
    Filed: November 7, 2019
    Publication date: May 13, 2021
    Inventors: Chung-Lin Chen, Hsi-Shu Mao, Lien-Chin Chen, Richard Li-Cheng Sheng, Hui Hsiung