Abstract: A hard phone, a method for implementing a traffic operation, a call center system, and a non-transitory computer-readable storage medium. The hard phone may include: a processing module (11), an input module (12), a sending module (13), a display device (14), and a receiving module (15). The display device (14) displays different types of traffic operation instructions such that a user carries out selection. The input module (12) receives the traffic operation instruction inputted by the user and an identity identification of a target attendant, and transmit to the processing module (11). The processing module (11) processes the traffic operation instruction and the identity identification according to a preset protocol, and then transmit same to the sending module (13), and send to a server via the sending module (13). The receiving module (15) receives and transmit the execution result to the processing module (11).

Abstract: A hard phone, a method for implementing a traffic operation, a call center system, and a non-transitory computer-readable storage medium. The hard phone may include: a processing module (11), an input module (12), a sending module (13), a display device (14), and a receiving module (15). The display device (14) displays different types of traffic operation instructions such that a user carries out selection. The input module (12) receives the traffic operation instruction inputted by the user and an identity identification of a target attendant, and transmit to the processing module (11). The processing module (11) processes the traffic operation instruction and the identity identification according to a preset protocol, and then transmit same to the sending module (13), and send to a server via the sending module (13). The receiving module (15) receives and transmit the execution result to the processing module (11).

Abstract: The present disclosure provides a method and apparatus for building an itinerary-planning model and planning a traveling itinerary, wherein the method for building the itinerary-planning model comprises: obtaining a travel route with a known travel demand; training a deep learning model by regarding the travel demand, a set of candidate scenic spots determined by using the travel demand and the travel route corresponding to the travel demand as training samples, to obtain the itinerary-planning model; the itinerary-planning model is configured to use the travel demand to obtain a corresponding travel route. The method of planning a travelling itinerary comprises: obtaining the user's travel demand; according to the user's travel demand, obtaining a set of candidate scenic spots corresponding to the travel demand; inputting the user's travel demand and the set of candidate scenic spots into an itinerary-planning model, to obtain a travel route obtained by the itinerary-planning model.

Abstract: The present disclosure provides a method and apparatus for building an itinerary-planning model and planning a traveling itinerary, wherein the method for building the itinerary-planning model comprises: obtaining a travel route with a known travel demand; training a deep learning model by regarding the travel demand, a set of candidate scenic spots determined by using the travel demand and the travel route corresponding to the travel demand as training samples, to obtain the itinerary-planning model; the itinerary-planning model is configured to use the travel demand to obtain a corresponding travel route. The method of planning a travelling itinerary comprises: obtaining the user's travel demand; according to the user's travel demand, obtaining a set of candidate scenic spots corresponding to the travel demand; inputting the user's travel demand and the set of candidate scenic spots into an itinerary-planning model, to obtain a travel route obtained by the itinerary-planning model.

Abstract: The present invention discloses an apparatus and a method for controlling an amount of concurrent calls. The apparatus for controlling the amount of concurrent calls comprises a background processing module, a cooperation module and a core module, wherein the background processing module is arranged to provide an information configuration interface, configure a threshold for each of amounts of concurrent calls classified according to call characteristics, and send the threshold to the core module; the cooperation module is arranged to provide a variable for each of amounts of concurrent calls classified according to call characteristics and send the variable to the core module; and the core module is arranged to receive the threshold and the variable and control the cooperation module to release a current call when determining the variable is no less than the threshold.

Abstract: The present invention discloses an apparatus and a method for controlling an amount of concurrent calls. The apparatus for controlling the amount of concurrent calls comprises a background processing module, a cooperation module and a core module, wherein the background processing module is arranged to provide an information configuration interface, configure a threshold for each of amounts of concurrent calls classified according to call characteristics, and send the threshold to the core module; the cooperation module is arranged to provide a variable for each of amounts of concurrent calls classified according to call characteristics and send the variable to the core module; and the core module is arranged to receive the threshold and the variable and control the cooperation module to release a current call when determining the variable is no less than the threshold.