Abstract: A method is described for supplying management services for a plurality of industrial cleaning processes or machines at remote sites and/or operated by different organizations. A service center computer is provided with a database for storing process/machine information together with a process/machine identification. Information on the processes/machines is obtained in the service center computer and the information is processed to generate reports on the processes or operation of the machines of a plurality of organizations. A website is provided via which each organization can obtain the reports on its processes or machines. In a system for supplying management services for a plurality of industrial cleaning processes or machines at remote sites and/or operated by different organizations, a service center computer is operated by a service organization at a location remote from the location(s) of the local units.

Abstract: A method is described for supplying maintenance and operational support services from a service center for a plurality of industrial cleaning processes or machines at remote sites and/or operated by different organizations. A local unit is provided at each process or machine, which is programmed to forward process/machine information with a process/machine identification to the service center. At the service center a service center computer with a database containing contact information with corresponding process/machine identifications, obtains maintenance information from the process/machine information, wherein the process/machine identification is used by the service center computer to forward the maintenance information to the corresponding contact. In a system for monitoring a plurality of industrial cleaning processes or machines, each machine uses a local unit with a plurality of sensors for sensing operating parameters of the process or machine.