Abstract: An approach for receiving a request for dispatching to a physical site for delivery of an item is disclosed, wherein the physical site includes a personal identifier. The approach involves determining location information for the physical site wherein the location information includes address of a destination area that encompasses the physical site. The approach also involves generating a dispatch message to instruct a dispatcher to travel to the destination area according to the determined location to deliver the item. The approach further involves receiving a geo-tagged image of the physical site as verification of the physical site and the personal identifier. The approach also involves extracting textual information from the geo-tagged image, and determining that the textual information corresponds to the personal identifier.

Abstract: A system and method for analyzing health data includes providing a user one or more surveys, compiling user input from the one or more surveys, storing user notes, collecting information regarding external factors, analyzing the user input relative to the information regarding the environmental factors, and generating output for the user based on the analysis of the user input relative to the information regarding the environmental factors where the output may be location specific.

Abstract: An approach is provided for establishing a vendor portal configured to provide remote control and management of one or more devices of a customer by a plurality of vendors. The device can then be remotely controlled, accessed, or operated upon via the vendor portal.

Abstract: An approach is provided for establishing a vendor portal configured to provide remote control and management of one or more devices of a customer by a plurality of vendors. The device can then be remotely controlled, accessed, or operated upon via the vendor portal.

Abstract: A network appliance is designed and configured to communicate over a data network and to provide secure on-demand remote access and control of a computing system in the context of remote support.

Abstract: A network appliance is configured to determine a security policy controlled by a system of an organization. The network appliance creates an association between the security policy and support agent access to the system. The network appliance creates portals where the access is based on the security policy and access includes connectivity for providing remote support service to the system from a remote support service disconnected from the system.

Abstract: An approach is provided to allow remote support representatives to carry out remote support session with minimal access and privileges to remote systems. An attempt is detected to establish a remote support session via a remote support appliance that is configured to establish the remote support session between a first device associated with a support representative and a second device associated with a user. A credential that provides an elevated access privilege is retrieved in response to the detection. The credential is provided to the first device for use in the establishment of the remote support session.

Abstract: An approach is provided for establishing a vendor portal configured to provide remote control and management of one or more devices of a customer by a plurality of vendors. The device can then be remotely controlled, accessed, or operated upon via the vendor portal.

Abstract: A network appliance is designed and configured to communicate over a data network and to provide secure on-demand remote access and control of a computing system in the context of remote support.

Abstract: An approach is provided for extending remote network visibility for push functionality. An application is transmitted, via a push agent, from a first network to a device of a second network, wherein the device is configured to execute the application. The device is remotely controlled using the application.

Abstract: An approach is provided for extending remote network visibility for push functionality. An application is transmitted, via a push agent, from a first network to a device of a second network, wherein the device is configured to execute the application. The device is remotely controlled using the application.

Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

Abstract: A network appliance is designed and configured to communicate over a data network and to provide secure on-demand remote access and control of a computing system in the context of remote support.

Abstract: An approach is provided for prioritizing transmission of messages from a telemetry device. A first information element is stored in a device log. A determination is made whether the first information element includes a first priority level indication, and the first information element is stored in a first data structure when it is determined that the first information element includes the first priority level indication. A second information element is stored in the device log. A determination is made whether the second information element includes a second priority level indication, and the second information element is stored in a second data structure when it is determined that the second information element includes the second priority level indication.

Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

Abstract: A network appliance is configured to determine a security policy controlled by a system of an organization. The network appliance creates an association between the security policy and support agent access to the system. The network appliance creates portals where the access is based on the security policy and access includes connectivity for providing remote support service to the system from a remote support service disconnected from the system.

Abstract: An approach is provided to allow remote support representatives to carry out remote support session with minimal access and privileges to remote systems. An attempt is detected to establish a remote support session via a remote support appliance that is configured to establish the remote support session between a first device associated with a support representative and a second device associated with a user. A credential that provides an elevated access privilege is retrieved in response to the detection. The credential is provided to the first device for use in the establishment of the remote support session.