Abstract: In the method, a terminal device receives a first input operation; the terminal device accesses, in response to the first input operation, a first webpage indicated by the first input operation; after failing to access the first webpage, the terminal device determines that an error cause of a webpage access failure includes a first error cause; and the terminal device displays a first error prompt interface; the error segment display area includes a browser identifier, a network identifier, and a webpage identifier, a display status of a first identifier indicates whether the first error cause is an error cause corresponding to the first identifier, and the first identifier is any one of the three identifiers; and the first button is used to trigger the terminal device to perform a first operation corresponding to the first error cause.